Experience Associate Manager
About The Position
The Experience Associate Manager works in T-Mobile’s company-owned Experience retail stores, a format designed to elevate retail service and sales. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts as a resource on new systems and tools for addressing customer needs from research through resolution, and champions new products and a product roadmap tailored to Experience stores. The role supports and leads teams through curated curriculum and certification programs to deliver high-quality sales and service experiences. Experience Associate Managers help select and coach an experience-focused team, foster a team-based culture that recognizes contributions to customer experience and store results, and demonstrate the ability to deliver exceptional customer experiences, adopt new tools and processes, drive sales outcomes, lead and inspire teams, and achieve quality results.
Requirements
- High school diploma or GED.
- Required skills: coaching, communication, customer problem solving, customer service, leadership, people management, product knowledge, receptiveness to feedback, sales, and sales metrics.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12+ months of Neighborhood Retail Associate Manager experience.
- 12+ months of Associate Coach experience in Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Coach in all directions and provide actionable feedback that improves performance.
- Take ownership of store performance.
- Lead by example in completing training and staying current on product and service knowledge.
- Support and lead teams through curated curriculum and certification programs.
- Support Sr. Mobile Experts as an expert resource on new systems and tools for resolving customer needs.
- Champion new products and a product roadmap developed specifically for Experience stores.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Annual bonus or periodic sales incentive or bonus, where eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
