Experience Associate Manager
About The Position
The Experience Associate Manager works in T-Mobile’s company-owned Experience retail stores, which are designed to elevate service and sales and provide a high level of support to new and existing customers. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts by serving as an expert resource on systems and tools used to address customer needs from research through resolution. The position also champions new products and a product roadmap developed for Experience stores. The role supports and leads teams through curated curriculum and certification programs, helping build a team-based culture that recognizes contributions to customer experience and store results. The Experience Associate Manager selects and coaches an experience-focused team and demonstrates the ability to deliver exceptional customer experiences, adopt new tools and processes, drive sales outcomes, lead and inspire teams, and achieve quality results.
Requirements
- High school diploma or GED.
- Required skills: coaching, communication, customer problem solving, customer service, leadership, people management, product knowledge, receptiveness to feedback, sales, and sales metrics.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of experience as a Neighborhood Retail Associate Manager.
- 12 or more months of experience as an Associate Coach.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Coach in all directions and provide actionable feedback that improves performance.
- Take ownership of store performance.
- Lead by example in completing training and staying current on product and service knowledge.
- Support Sr. Mobile Experts as a resource on systems and tools for resolving customer needs.
- Champion new products and the product roadmap developed for Experience stores.
- Support and lead teams through curated curriculum and certification programs.
- Select and coach an experience-focused team.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Annual bonus or periodic sales incentive or bonus for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
