Experience Associate Manager

T-Mobile USA•Lakewood, WA

1d•Onsite

About The Position

The Experience Associate Manager works in T-Mobile’s company-owned Experience retail stores, which are designed to elevate customer service and sales. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts as a resource on new systems and tools for addressing customer needs, and champions new products and a product roadmap developed for these locations. The position supports and leads teams through curated curriculum and certification programs to deliver strong sales and service experiences. It requires a focus on exceptional customer experience, adopting new tools and processes, achieving sales outcomes, leading and inspiring teams, and producing quality results. The role offers a national base pay range of $28.85–$48.04 and a total target cash earnings opportunity of $69,608–$109,523. Actual pay varies based on factors including work location, qualifications, and experience. Travel is not required. T-Mobile describes a range of benefits for eligible employees, including medical, dental and vision insurance, paid time off, retirement and stock programs, parental and family leave, and other support and insurance offerings.

Requirements

High school diploma or GED.
At least 12 months of retail experience in a high-volume environment and ability to work in varied environments.
Strong customer service skills, including the passion, integrity, and energy to create a dynamic work environment and deliver a world-class shopping experience.
Strong organization, multitasking, versatility, communication, and attention to detail.
Ability to acclimate local Retail Sales Associates and Partner Sales Associates to a unique event environment.
Consistent accuracy with basic math and proficiency using a calculator.
Pass the certification and annual recertification process.
Be at least 18 years of age.
Be legally authorized to work in the United States.

Nice To Haves

At least 12 months of Neighborhood Retail Associate Manager experience.
At least 12 months of Associate Coach experience in Preferred Care.
Consistently perform above the company average in sales metrics.
A proven track record of leadership in coaching to performance and ensuring behaviors support successful sales and service outcomes aligned with key metrics.
Ability to analyze sales data and trends to identify opportunities for improvement.
Ability to multitask and quickly move from store operations to coaching to customer support.
Demonstrated effective operational and procedural compliance.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Coach in all directions and provide actionable feedback that improves performance.
Take ownership of store performance.
Lead by example in completing training and staying current on product and service knowledge.
Support and lead teams through curated curriculum and certification programs.
Support Sr. Mobile Experts as a resource on new systems and tools for resolving customer needs.
Champion new products and the product roadmap for Experience stores.

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability coverage
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Annual bonus or periodic sales incentive or bonus for eligible regular, non-temporary employees
Free, year-round money coaches