Experience Associate Manager
About The Position
The Experience Associate Manager works in T-Mobile’s company-owned Experience retail stores, a format designed to elevate customer service and sales. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts as a resource on systems and tools for resolving customer needs, and champions new products and a product roadmap developed for these locations. The role helps select and coach an experience-focused team, supports a team-based culture that recognizes customer experience and store results, and leads teams through curated curriculum and certification programs. The position requires providing exceptional customer experiences, adopting new tools and processes, driving sales outcomes, leading and inspiring teams, and delivering quality results.
Requirements
- High school diploma or GED.
- Required skills: coaching, communication, customer problem solving, customer service, leadership, people management, product knowledge, receptiveness to feedback, sales, and sales metrics.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of Neighborhood Retail Associate Manager experience.
- 12 or more months of Care Associate Coach experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Coach in all directions and provide actionable feedback that improves performance.
- Take ownership of store performance.
- Lead by example in completing training and staying current on product and service knowledge.
- Support Sr. Mobile Experts as an expert resource on new systems and tools for resolving customer needs.
- Champion new products and the product roadmap developed for Experience stores.
- Support and lead teams through curated curriculum and certification programs.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
