Experience Associate Manager

T-Mobile USA • Oklahoma City, OK

12d • Onsite

About The Position

The Experience Associate Manager works in T-Mobile’s company-owned Experience retail stores, which are designed to elevate customer service and sales. In partnership with the Experience Store Manager, this role supports Sr. Mobile Experts as a resource on systems and tools for resolving customer needs, and champions new products and a product roadmap tailored to the stores. The position helps select and coach an experience-focused team, supports curated training and certification programs, and leads teams in delivering high-quality sales and service experiences. The role calls for exceptional customer service, adoption of new tools and processes, achievement of sales outcomes, and the ability to inspire teams and produce quality results.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Coaching skills.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Leadership skills.
• People management skills.
• Product knowledge.
• Receptive to feedback.
• Sales skills.
• Sales metrics knowledge.

Nice To Haves

• At least 12 months of Neighborhood Retail Associate Manager experience.
• At least 12 months of Care Associate Coach experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Take ownership of store performance.
• Lead by example in completing training and staying current on product and service knowledge.
• Support Sr. Mobile Experts as a resource on new systems and tools for solving customer needs.
• Champion new products and the product roadmap developed for Experience stores.
• Support and lead teams through curated curriculum and certification programs.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED