Experience Acceleration Developer

Genesys•Indianapolis, IN

About The Position

The Experience Acceleration Developer develops, maintains, and innovates Genesys’ global demo environments. The role combines cloud infrastructure, web development, DevOps, AI adoption, and Genesys product expertise to keep the demo ecosystem stable, secure, scalable, and ready for use. The developer supports internal teams and authorized partners who use these environments to demonstrate the Genesys Cloud platform, helping sales teams showcase the platform to prospects and customers worldwide. The role includes developing the demo web application and portal, as well as vertical-specific fictional customer sites; incorporating AI into workflows, automation, internal tools, and demonstrations; creating end-to-end Genesys Cloud use cases and API integrations; and supporting AWS-based infrastructure. It also serves as an escalation point for demo environment issues and collaborates with Sales Engineering, Product, Engineering, Marketing, and Partner teams on requirements, integrations, tooling, and demo concepts. The position offers a market-competitive base salary range of $95,400 to $167,800, with possible commission or performance-based bonus opportunities. Genesys describes its culture as flexible-first, with flexible work schedules and work-from-home opportunities. The role may require travel up to 20%.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience.
Strong practical experience with AWS services, including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch.
Solid understanding of modern web development technologies, including HTML, CSS, JavaScript or TypeScript, Node.js, React, and REST-based integrations.
Familiarity with AI and LLM technologies, including prompt engineering, orchestration tools such as MCP, vector search, or practical AI-assisted workflows.
Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other infrastructure-as-code tools, logging, and monitoring frameworks.
Strong problem-solving and troubleshooting skills, including identifying root causes and resolving complex technical issues.
Excellent communication and collaboration skills, with the ability to work across global, cross-functional teams.
Self-motivated and proactive, with the ability to work independently in fast-paced and evolving environments.
Ability to travel up to 20%.

Nice To Haves

Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial.
Genesys Cloud experience is a strong plus.

Responsibilities

Develop and maintain the primary demo web application and portal, along with vertical-specific fictional customer websites that support demo storytelling.
Use modern web technologies to create polished digital experiences showcasing Genesys capabilities.
Integrate AI into daily workflows, demo creation, automation, and internal tooling; use Genesys AI, LLMs, and MCP to streamline processes, troubleshooting, and content creation.
Identify opportunities where AI can add meaningful value and build AI-driven demo experiences.
Design and maintain Genesys Cloud demonstrations that highlight platform capabilities.
Build end-to-end use cases, integrate APIs, and develop realistic workflows; update demos to reflect product enhancements and customer expectations.
Support and enhance AWS-based demo infrastructure, applying DevOps practices such as CI/CD, infrastructure as code, monitoring, and cost optimization.
Act as an escalation point for demo environment issues, triaging and resolving field requests, failures, configuration issues, and integration problems.
Collaborate with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment.
Provide guidance on product functionality and integrations, and contribute to demo concepts, tooling, and technical innovations that improve global demo consistency and impact.