Expediter at Jack O'Neill Restaurant & Lounge

Dream Inn•Santa Cruz, CA

13d

About The Position

The Expeditor facilitates kitchen orders, maintains quality control, and monitors food safety at Jack O'Neill Restaurant & Lounge. The role operates in the kitchen and restaurant in a noisy, high-temperature environment and does not manage direct reports. This is a part-time position with a flexible schedule, including evenings, weekends, and holidays. The employee must be available Tuesday through Thursday nights. No travel is required during working hours.

Requirements

High school diploma or equivalent vocational training certificate required.
Maintain a valid, unexpired California Food Handler’s card on file.
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests verbally and in writing.
Strong organizational and communication skills.
Ability to work with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, with minimal supervision.
Ability to deal effectively with internal and external customers, including exercising patience, tact, and diplomacy to defuse anger.
Ability to work under pressure and handle multiple tasks at once.
Availability to work a flexible schedule, including mornings, nights, weekends, and holidays as business dictates; specifically, availability Tuesday through Thursday nights.
Basic knowledge of the English language.

Nice To Haves

Knowledge of additional languages.
Some high school education.
One to two years of directly related work experience.

Responsibilities

Call out orders, check the status of dishes, and notify waitstaff when completed dishes are ready to be served.
Inform waitstaff when dishes or ingredients have run out and relay food requests from waitstaff to the kitchen.
Monitor portions on completed dishes according to restaurant standards.
Ensure orders are completed on time and in the correct priority.
Inspect completed dishes for cleanliness, presentation, and temperature.
Add finishing touches to dishes, including garnishes and removing smudges.
Keep cooking, storage, and prep areas clean, neat, and well-stocked.
Ensure staff adhere to health and safety standards.
Assist staff as needed.
Handle customer complaints on behalf of kitchen staff and seek solutions.
Perform other duties as assigned by the shift supervisor or management.