Expand Sales Manager, North America

Pebl

1d•$150,000 - $200,000

About The Position

Pebl is seeking an Expand Sales Manager, North America, to own and grow revenue across its existing customer base. The role leads and develops a North American Account Management team responsible for the post-sale customer lifecycle, with a focus on retention, account growth, and long-term customer value. The manager builds customer relationships and expands accounts in line with customer needs. Reporting directly to the VP, Global Customer Growth, this role helps shape how Pebl retains and grows customers across the region. It owns renewal outcomes, account growth, and customer revenue performance; coaches Account Managers; and works across internal teams to support customer growth and improve post-sale operations. The role may require up to 25% travel for customer meetings, team offsites, and company events.

Requirements

Proven experience owning post-sale revenue, including renewals and account growth.
At least 5 years of experience leading and scaling Account Management or post-sale teams.
Strong commercial mindset, focused on both retention and growth.
Strong internal and external stakeholder management skills.
Data-driven approach and ability to identify risks and opportunities early.
Passion for building and developing high-performing teams.
Comfort operating in a fast-paced, evolving environment.

Nice To Haves

Experience in EOR, global payroll, HR tech, or similar SaaS environments.

Responsibilities

Lead a North American Account Management team and own performance across retention and expansion.
Coach and develop Account Managers through regular one-to-ones, account reviews, and deal support.
Own renewal outcomes, account growth, and overall customer revenue performance.
Drive structured account planning to deepen relationships and identify growth opportunities.
Build and maintain senior stakeholder relationships across key accounts.
Create a high-performance, accountable, commercially focused team culture.
Use data to identify churn risk, expansion signals, and trends across the customer base.
Improve Sold-to-Invoice conversion and reduce friction after Closed Won.
Ensure disciplined CRM use and clear account ownership across the team.
Partner with Marketing, Partnerships, and Operations to support customer growth.
Contribute to go-to-market strategy for retention, pricing, and expansion plays.
Support hiring, onboarding, and ongoing development of Account Managers.
Identify opportunities to use automation and AI to improve efficiency and customer insight.