North America Maintenance Manager

Exotec • Dallas, TX

1d

About The Position

Exotec designs and delivers advanced automation solutions for warehouse operations. The North America Maintenance Manager is the operational leader for maintenance activities across approximately 14 customer sites in the United States and Canada. Reporting directly to the Maintenance Director, this role oversees Site Team Leaders and maintenance teams and helps scale the maintenance organization, standardize best practices, and build capabilities for increasingly complex integrated automation solutions. The position serves as the North American voice within Exotec’s global maintenance organization and helps shape support for multi-vendor automated warehouse environments.

The role leads and develops maintenance teams across customer sites, balances workloads and resources, and establishes consistent maintenance practices. It collaborates with Maintenance Engineering and Deployment teams, supports site transitions and newly commissioned locations, and works with Safety and operational teams on regional regulations and compliance. The manager also oversees vendor relationships, service providers, spare-parts strategies, and escalations across multiple equipment suppliers, while driving continuous improvement and ensuring safe working practices.

The position involves approximately 50% travel and may include occasional after-hours or weekend escalation support. Exotec offers a competitive compensation package including salary and annual bonus, medical, dental and vision coverage, vacation and time off, a 401(k) with company match up to 5%, and training and development opportunities in an international setting. The posting also mentions new office space in midtown Atlanta.

Requirements

• At least 5 years of maintenance leadership experience in highly automated industrial environments.
• Experience managing maintenance operations supporting automated distribution, logistics, fulfillment, or e-commerce systems.
• Multi-site maintenance leadership experience.
• Ability to drive consistency, governance, and operational discipline across geographically dispersed teams.
• Experience leading internal maintenance teams and third-party service providers.
• Demonstrated success coaching, developing, and leading technical teams.
• Strong escalation management experience with equipment suppliers and external vendors.
• Professional proficiency in English.
• Ability to travel approximately 50%.

Nice To Haves

• Availability for occasional after-hours or weekend escalation support.
• Experience managing maintenance operations in complex, multi-vendor automation environments involving conveyor systems, sortation systems, pallet transport systems, packaging automation, Warehouse Control Systems (WCS), and integrated material handling solutions.
• Experience at a warehouse automation integrator or a similar organization.
• Experience at a highly automated logistics operator managing multiple equipment providers.

Responsibilities

• Lead maintenance teams, Site Team Leaders, and technicians across multiple customer sites.
• Manage workload balancing and resource allocation across North America.
• Establish and deploy maintenance best practices across sites.
• Support recruiting, onboarding, training, and development of maintenance team members.
• Identify skill gaps and coordinate training and talent deployment between sites.
• Collaborate with Maintenance Engineering teams to improve service delivery and reliability.
• Partner with Deployment teams to ensure successful maintenance transitions for new sites.
• Define maintenance organization structures for newly commissioned locations.
• Support Safety and operational teams regarding regional regulations and compliance requirements.
• Ensure adherence to EHS standards and safe working practices.
• Drive continuous improvement initiatives across the maintenance network.
• Manage vendor relationships, service providers, spare-parts strategies, and escalation processes across multiple equipment suppliers.
• Coordinate between customer sites, Exotec teams, and third-party equipment providers.

Benefits

• Competitive compensation package including salary and annual bonus.
• Comprehensive medical, dental, and vision coverage.
• Generous vacation and time off policy.
• 401(k) with company match up to 5%.
• Continuous opportunities for training and development in an international setting.
• Beautiful, new office space in midtown Atlanta.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed