Exercise CIS Technical Support for NATO with security clearance

WLG • Auburn, ME

13d • Onsite

About The Position

This role involves end-user support work focused on live NATO exercises, rather than a traditional ticket queue. You will be responsible for preparing, configuring, and deploying end-user kits used in Allied exercises at a NATO CIS support unit in Bydgoszcz. This is a collaborative role, with two individuals being hired for this position.

Requirements

• Real end-user IT support experience with desktops, laptops, and peripherals in an enterprise or operational environment.
• Experience with device setup, reimaging, and software installation as routine tasks.
• Hands-on experience in a VDI environment.
• Good working knowledge of Windows.
• Basic networking skills, including IP addressing, connectivity checks, and Wi-Fi/LAN fault troubleshooting.
• Comfort working with documented procedures and checklists.
• Experience logging work in a ticketing or ITSM system.
• English language proficiency at C1 or strong B2 level (STANAG 6001 Level 3).
• An active security clearance is required.

Responsibilities

• Reimaging and configuring workstations and laptops to approved baselines.
• Running approved update and patching activities according to schedule.
• Administering user accounts and access rights based on authorized requests.
• Preparing, deploying, and recovering CIS equipment for exercises and operational activities.
• Maintaining complete, accurate, and auditable records of all performed tasks.
• Supporting other CIS service areas within the unit that involve endpoints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed