Executive Team Leader-Specialty Sales (Assistant Manager Merchandising and Service) Easton, MA
About The Position
The Specialty Sales Executive Team Leader leads Apparel & Accessories, Beauty, and Electronics teams, building a guest-first culture and driving store sales and profitability. The role oversees merchandising, pricing, inventory availability, visual presentations, backroom operations, and service to ensure products are available and easy to shop. It also manages and develops hourly team members and leaders through hiring, onboarding, coaching, training, and performance management. The position involves planning workloads and schedules around guest traffic and business needs, responding to changing store trends, and leading organizational and operational changes. The leader is expected to work a flexible schedule that can include early morning, evening, overnight, weekend, and holiday shifts. As a key carrier, the role also follows safe and secure procedures and responds to store needs, including emergencies and regulatory visits.
Requirements
- Four-year degree or equivalent experience.
- Strong interpersonal and communication skills.
- Strong business acumen.
- Comfort dealing with ambiguity.
- Ability to manage conflict, lead others, and hold them accountable.
- Ability to relate well to and interact with all levels of the organization.
- Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
- Ability to learn and adapt to current technology needs.
- Ability to manage workload and prioritize tasks independently.
- Ability to access all areas of the building to respond to guest or team member issues.
- Ability to interpret instructions, reports, and information.
- Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
- Ability to accurately handle cash register operations.
- Ability to climb up and down ladders.
- Flexible schedule, including nights, weekends, and holidays, and regular attendance.
Responsibilities
- Drive total store sales and understand how specialty departments contribute to sales growth and profitability.
- Create a guest-first culture and lead the team to deliver a strong guest experience and meet store sales goals.
- Create schedules and adjust them to align with guest traffic and business needs.
- Plan and manage merchandising and pricing workload, including transitions, revisions, sales plans, sampling, and promotions.
- Assess competitors and use guest insights and feedback to guide business decisions.
- Build and manage teams of consultants across Apparel & Accessories, Beauty, and Electronics.
- Train and manage the sales force using selling techniques.
- Lead backroom processes, organization, layout, and salesfloor replenishment to keep products available.
- Lead visual merchandising presentations in Apparel & Accessories, Home, Baby, and other seasonally relevant areas.
- Ensure fitting rooms are welcoming and operate as an extension of the salesfloor.
- Plan, lead, and follow up on organizational and operational change.
- Anticipate and identify changes in store trends.
- Anticipate staffing needs, plan talent, and recruit for both long- and short-term needs.
- Develop and coach team members and Team Leaders.
- Lead onboarding and learning, and address product knowledge and skill gaps through development, coaching, and team interactions.
- Establish accountability through clear expectations and performance management.
- Provide service and a shopping experience that meets guest needs.
- Model ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
- Address store needs, including emergencies and regulatory visits.
- As a key carrier, follow safe and secure training and processes.
- Perform other duties based on business needs.
Benefits
- Medical, vision, dental, and life insurance for eligible team members and dependents
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
