Executive Team Leader Service & Engagement (Assistant Manager Front End) - St. Louis, MO

Target • Saint Louis, MO

2d • Onsite

About The Position

The Service & Engagement Executive Team Leader leads the store’s front-of-store service experience and builds a guest-first team culture. The role manages Guest Advocates and Service and Engagement Leaders, drives service and sales goals, and supports guest experiences across checklanes, self-checkout, guest services, gift registry, order pickup, and drive up. The leader uses guest insights and business reporting to identify opportunities, coaches and develops team members, and ensures the team is prepared to deliver friendly, seamless service and resolve guest concerns.

This role also contributes to total store sales and profitability, plans staffing and workload around business needs and peak traffic, and promotes Target’s physical and digital offerings. It requires a flexible schedule, including early mornings, evenings, weekends, and holidays. The position is based in St. Louis, Missouri, and has a stated pay range of $64,000 to $128,000.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of knowledgeable Guest Advocates and Service and Engagement Leaders focused on guest service, shorter wait times, friendly interactions, and service recovery.
• Drive total store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent, and recruit for both short- and long-term needs.
• Ensure leaders follow up on training, check understanding, and provide continued education to build proficiency in front-of-store experiences.
• Conduct development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and support a positive, guest-centric culture.
• Set clear expectations and use performance management, observation, coaching, and recognition to foster accountability.
• Use business reporting and guest insights to investigate and follow up on opportunity areas.
• Respond to negative guest experiences, de-escalate situations, and support the team in resolving guest concerns.
• Own schedules that follow allocation and scheduling guidelines and support peak traffic, holidays, and weekends.
• Manage the store experience by responding to staffing and scheduling needs as guest traffic and sales fluctuate.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, order pickup, and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet, and ensure the team can explain their benefits and features.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting tools and feedback to drive improvements, coach, and recognize teams.
• Lead the team in delivering an efficient and hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Model ethical conduct, safety, and compliance; lead the team to follow these practices and hold others accountable.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Competitive benefits may include financial, education, well-being, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager