Executive Team Leader, Service & Engagement (Assistant Store Manger) Utah

Target • Provo, UT

1d • Onsite

About The Position

The Executive Team Leader, Service & Engagement leads the store’s service and engagement teams to deliver a guest-first experience across in-store and digital services. The role builds a team of Guest Advocates and Service and Engagement Leaders, drives service and sales goals, and manages staffing, schedules, training, recognition, performance, and guest recovery. It also supports the store’s physical and digital offerings and helps ensure guest experiences are efficient and seamless across checklanes, self-checkout, order pickup, and drive up.

The position requires working a schedule aligned with guest and business needs, including early mornings, evenings, weekends, and holidays. As a key carrier, the leader follows safe and secure processes and addresses store needs such as emergencies and regulatory visits. Other duties may be assigned based on business needs.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on exceeding guest service expectations, reducing wait times, providing friendly interactions, and recovering service issues.
• Drive total store sales and understand how the departments and team contribute to profitability.
• Anticipate staffing needs, plan talent, and recruit for both short- and long-term needs.
• Manage leaders’ follow-up on training completion, understanding, and continued education for front-of-store experiences.
• Hold development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Establish accountability through clear expectations and performance management, including listening, observing, recognizing, and coaching.
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving them.
• Own schedules aligned with staffing guidelines, peak traffic, holiday events, and weekends.
• Manage the store experience by responding to staffing and scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, order pickup, and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet, and ensure the team can explain their benefits and features.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting and feedback to drive improvements, coach, and recognize teams.
• Lead the team in delivering an efficient guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager