Executive Team Leader, Service & Engagement (Assistant Store Manger) Utah

Target • Provo, UT

3d • $64,000 - $128,000

About The Position

The Executive Team Leader, Service & Engagement leads the store’s guest service and engagement operations. This role builds a guest-first team culture and develops Guest Advocates and Service and Engagement Leaders to deliver friendly interactions, reduce wait times, resolve concerns, and provide seamless service across in-store and digital channels. The position contributes to total store sales and profitability, manages staffing and schedules around guest traffic and business needs, and uses business reporting and guest feedback to improve the guest experience. The role also promotes Target’s physical and digital offerings, supports safe and compliant operations, and serves as a key carrier.

The schedule aligns with guest and business needs and includes early mornings, evenings, weekends, and holidays. The position requires regular attendance, access to all areas of the building, and the ability to handle merchandise and cash transactions safely and accurately.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold them accountable.
• Ability to relate to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of knowledgeable Guest Advocates and Service and Engagement Leaders focused on guest service, reduced wait times, friendly interactions, and service recovery.
• Drive total store sales and understand how the team and departments contribute to store profitability.
• Anticipate staffing needs, plan talent, and recruit for both long- and short-term needs.
• Ensure leaders follow up on training, check for understanding, and provide ongoing education to improve team proficiencies.
• Hold development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and manage performance through listening, observing, recognizing, and coaching.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunities.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving them.
• Create schedules that follow allocation and scheduling guidelines and support peak traffic, holidays, and weekends.
• Manage the store experience by responding to staffing or scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support guest peak times across checklanes, self-checkout, Order Pick-up, and drive up.
• Promote physical and digital offerings, including Target RedCard and Wallet, and ensure the team can explain their benefits and features.
• Keep the team informed about upcoming promotions, brand launches, and events.
• Use guest survey reporting and feedback to drive improvements, coach, and recognize the team.
• Lead the team in delivering an efficient, hassle-free guest pick-up experience.
• Demonstrate ethical conduct, safety, and compliance; lead the team to follow the same standards and hold others accountable.
• Follow safe and secure procedures and training as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager