Executive Team Leader Service & Engagement (Assistant Manager Front End)- T2249 Ansonia, CT

Target • Ansonia, CT

2d • Onsite

About The Position

The Service & Engagement Executive Team Leader leads front-of-store service and engagement teams to deliver a welcoming, efficient and seamless guest experience across in-store and digital services. The role builds a guest-first culture, develops team members and leaders, and drives service and sales goals while supporting total store profitability.

This leader plans staffing and workloads, recruits and develops talent, manages performance, and ensures teams are prepared for peak traffic, promotions and events. The position responds to guest concerns, uses business reporting and guest feedback to improve service, and ensures safe, secure, ethical and compliant operations. The schedule must align with business needs, including early mornings, evenings, weekends and holidays.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others and hold them accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports and information.
• Ability to scan, handle and move merchandise safely and efficiently, frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends and holidays, and regular attendance.
• Availability for a schedule aligned with guest and business needs, including early mornings, evenings and weekends.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on exceeding guest service expectations, reducing wait times, and providing friendly interactions and service recovery.
• Drive total store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent needs, and recruit for both the short and long term.
• Ensure leaders follow up on training, confirm understanding, and provide ongoing education to improve team proficiencies.
• Hold development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Establish accountability through clear expectations and performance management, including listening, observing, recognizing and coaching.
• Use business reporting and guest insights to identify, troubleshoot and follow up on opportunity areas.
• Respond promptly to negative guest experiences, de-escalate situations and support the team in resolving guest concerns.
• Own schedules that follow scheduling allocation and guidelines and support peak traffic, holidays and weekends.
• Manage the store experience by anticipating or responding urgently to staffing and scheduling needs as guest traffic and sales fluctuate.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, Order Pick-up and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet, and ensure the team can inform and educate guests about their benefits and features.
• Keep the team informed about major promotions, brand launches and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient guest pick-up experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings and weekends.
• Model ethical conduct, safety and compliance, and hold the team accountable to the same standards.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education and well-being benefits may also be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager