Executive Team Leader - Service & Engagement (Assistant Manager Front End) - Erie, PA

Target • Erie, PA

1d • Onsite

About The Position

The Service & Engagement Executive Team Leader leads the store’s guest service and engagement teams, building a guest-first culture and ensuring service expectations are exceeded across in-store and digital experiences. The role involves developing leaders and hourly team members, driving sales and profitability, managing staffing and schedules, and using business reporting and guest feedback to improve the guest experience. The position also supports safe and compliant operations and responds to store needs.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving up to 15 pounds and occasional lifting or moving up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of knowledgeable Guest Advocates and Service and Engagement Leaders focused on guest interaction, reduced wait times, and service recovery.
• Drive total store sales and understand how the team and departments contribute to profitability.
• Anticipate staffing needs, plan talent needs, and recruit for both short- and long-term requirements.
• Ensure leaders follow up on training, check understanding, and provide ongoing education to improve team proficiency.
• Hold development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and use performance management, observation, coaching, and recognition to establish accountability.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunities.
• Respond to negative guest experiences, de-escalate situations, and support the team in resolving guest concerns.
• Create schedules that follow allocation guidelines and support peak traffic, holidays, and weekends.
• Adjust staffing and schedules in response to changes in guest traffic and sales.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, Order Pick-up, and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in providing an efficient, hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager