Executive Team Leader Service & Engagement (Assistant Manager Front End)- T2249 Ansonia, CT

Target • Ansonia, CT

1d • $64,000 - $128,000 • Onsite

About The Position

The Executive Team Leader Service & Engagement leads the store’s front-of-store service and engagement operations, building a guest-first team culture and ensuring a seamless experience across checklanes, guest services, gift registry, order pickup, and drive up. The role develops and manages Guest Advocates and Service and Engagement Leaders, drives service and sales goals, and uses guest feedback and business reporting to improve the shopping experience.

This role requires a schedule aligned with guest and business needs, including early mornings, evenings, weekends, and holidays. It includes key-carrier responsibilities and accountability for safe and secure processes, ethical conduct, safety, and compliance. The position may also require responding to emergencies, regulatory visits, and other store needs.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on friendly interactions, reducing wait times, and service recovery.
• Drive total store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent needs, and recruit for both short- and long-term needs.
• Ensure leaders follow up on training, confirm understanding, and provide ongoing education to improve front-of-store proficiencies.
• Conduct meaningful development conversations with team leaders throughout their career path.
• Recognize and appreciate team members to reinforce guest-service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and manage performance by listening, observing, recognizing, and coaching on service behaviors.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunity areas.
• De-escalate negative guest experiences and support the team in resolving guest concerns.
• Own schedules that follow scheduling allocation and guidelines, supporting peak traffic, holidays, and weekends.
• Manage the store experience by responding to staffing and scheduling needs as guest traffic and sales fluctuate.
• Ensure team leader schedules support guest peak times across checklanes, self-checkout, order pickup, and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet, and help the team educate guests about their benefits and features.
• Keep the team up to date on major promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team to deliver an efficient guest pickup experience.
• Demonstrate ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits, and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager