Executive Team Leader - Service & Engagement (Assistant Manager Front End) - Erie, PA

Target • Erie, PA

2d • $64,000 - $128,000 • Onsite

About The Position

The Service & Engagement Executive Team Leader at Target leads guest service and engagement operations, building a guest-first culture and developing a team of Guest Advocates and Service and Engagement Leaders. The role focuses on improving guest experience across checklanes, guest services, gift registry, pickup, and drive up, while supporting sales growth, team capability, and store profitability.

The position oversees staffing, scheduling, recruiting, training, performance management, recognition, and development for team members and leaders. The leader uses business reporting and guest feedback to identify opportunities, resolve service issues, and ensure an efficient, seamless experience across physical and digital shopping services. The role also carries responsibilities for ethical conduct, safety, compliance, secure store processes, and responding to store needs.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving of items up to 15 pounds and occasional lifting or moving of items up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on reducing wait times, friendly interactions, and effective service recovery.
• Drive total store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent, and recruit for short- and long-term needs.
• Ensure leaders follow up on training, confirm understanding, and provide ongoing education to improve proficiencies.
• Hold development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Establish accountability through clear expectations and performance management, including listening, observing, recognizing, and coaching.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunity areas.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving guest concerns.
• Create schedules that follow allocation guidelines and support peak traffic, holidays, and weekends.
• Manage the store experience by responding to changes in guest traffic, sales, staffing, and scheduling needs.
• Ensure Team Leader schedules support peak traffic across checklanes, self-checkout, Order Pick-up, and drive up.
• Champion physical and digital offerings, helping the team inform guests about benefits, features, and services, including Target RedCard and Wallet.
• Keep the team up-to-date on promotions, brand launches, and events.
• Use guest survey reporting and feedback to drive improvements and coach or recognize teams.
• Lead the team in delivering an efficient and hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Comprehensive health benefits for eligible team members and dependents, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager