About The Position

The Executive Team Leader GM & Grocery leads General Merchandise and Food & Beverage operations, teams, and processes to deliver a consistent guest experience and achieve store sales goals. The role oversees inbound and outbound operations, replenishment, inventory accuracy, presentation, pricing, promotional signing, food service where applicable, and fulfillment activities. The leader plans and manages workload, identifies operational gaps, develops solutions, and ensures products are in stock, fresh, food safe, accurately priced, and signed. This position manages and develops hourly team members and leaders through recruiting, talent planning, coaching, training, accountability, and performance management. It builds a guest-first culture, supports efficient fulfillment, maintains food safety and compliance, responds to store needs, and adapts to changing business priorities. The schedule must align with guest and business needs and may include early morning, evening, overnight, weekend, and holiday shifts.

Requirements

  • Four-year degree or equivalent experience.
  • Strong interest in and knowledge of the Food & Beverage business.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to accurately handle cash register operations.
  • Ability to climb up and down ladders.
  • Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

  • Drive total store sales and understand how departments and teams contribute to sales growth and profitability.
  • Manage Food & Beverage, food services where applicable, inbound and outbound operations, replenishment, inventory accuracy, presentation, pricing, and promotional signing across General Merchandise areas.
  • Manage and develop a team focused on operational accuracy and efficiency.
  • Lead pick, pack, and ship fulfillment work where applicable, ensuring orders are accurate and fulfilled on time.
  • Develop workload strategies and use planning tools to complete scheduled work and keep the store guest-ready.
  • Conduct regular team check-ins to ensure tasks and workload are completed.
  • Manage General Merchandise backroom and sales floor areas; review reporting, identify gaps, and develop resolution plans.
  • Oversee General Merchandise Team Leaders’ workload planning, including transitions, revisions, and sales plans.
  • Drive fulfillment sales and ensure each guest’s order is fulfilled accurately and on time.
  • Establish a food-safety culture; train, validate, and coach the team on food safety standards and cleaning routines.
  • Lead efficient operations that support the sales culture.
  • Oversee Food & Beverage Team Leaders’ workload planning, including transitions, revisions, sales plans, sampling, and promotions.
  • Create a guest-focused culture and deliver store sales goals.
  • Assess competitors and use guest insights and feedback to drive business and become a destination of choice.
  • Work a schedule aligned to guest and business needs, including early morning, evening, overnight, and weekend shifts.
  • Ensure products are in stock, fresh, available, food safe, accurately priced, and signed with minimal guest disruption.
  • Assess General Merchandise and Food & Beverage backroom and sales floor areas; review standards and reporting, identify priorities and gaps, and develop plans to resolve them.
  • Plan, lead, and follow up on organizational and operational change.
  • Anticipate and identify changes in store trends.
  • Develop and coach team members to elevate their skills and expertise.
  • Establish accountability through clear expectations and performance management; develop, coach, and train the team; anticipate staffing needs; plan talent; and recruit for short- and long-term needs.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate ethical conduct, safety, and compliance; lead the team to do the same and hold others accountable.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive medical, vision, dental, and life insurance and other comprehensive health benefits and programs.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits.
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