About The Position

The Executive Team Leader GM Sales leads the General Merchandise team and its store operations to deliver a consistent guest experience and achieve sales goals. The role oversees inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing across General Merchandise areas, and may lead pick, pack, and ship fulfillment work. It includes driving total store sales and profitability, planning workload and schedules, maintaining guest-ready sales floors and backrooms, and developing Team Leaders and other team members. The role also supports ethical conduct, safety, compliance, secure store operations, and responses to store needs.

Requirements

  • A four-year degree or equivalent experience.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and independently prioritize tasks.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to accurately handle cash register operations.
  • Ability to climb up and down ladders.
  • Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

  • Drive total store sales and understand how departments and team performance contribute to profitability.
  • Manage the team executing inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for General Merchandise areas.
  • Manage a team focused on operations, accuracy, and efficiency.
  • Lead pick, pack, and ship fulfillment work when applicable; drive accurate and efficient order fulfillment and delivery on guest promise times.
  • Build a guest-obsessed culture and lead the team to prioritize the guest experience and achieve store sales goals.
  • Develop workload strategies and use planning tools to complete scheduled work and maintain guest-ready conditions.
  • Create scheduling plans with Team Leaders based on business workload and guest traffic.
  • Conduct regular team check-ins to confirm task and workload completion.
  • Manage General Merchandise backroom and sales floor areas; review reporting, identify gaps, and develop resolution plans.
  • Oversee Team Leaders' workload planning, including transitions, revisions, and sales plans for General Merchandise areas.
  • Assess competitors and use guest insights and feedback to drive business and make the store a destination of choice.
  • Plan, manage, and follow up on organizational and operational changes; anticipate changes in store trends.
  • Develop and coach Team Leaders to strengthen team skills and expertise.
  • Establish accountability through clear expectations and performance management.
  • Anticipate staffing needs, plan talent, and recruit for short- and long-term needs.
  • Model ethical conduct, safety, and compliance; hold the team accountable to these commitments.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Education and well-being benefits and programs are referenced, with eligibility details provided through the benefits website.
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