About The Position

The Executive Team Leader Food & Beverage Sales leads the store’s Food & Beverage business and team to deliver guest service, sales growth, food safety, product freshness, availability, accurate pricing, and effective operations. The role manages department workload, scheduling, inventory, presentation, promotions, vendor performance, and business results while developing and coaching team members and leaders. It also supports organizational and operational changes, ensures compliance with safety and ethical standards, and addresses store needs. The role requires a flexible schedule aligned with guest and business needs, including early mornings, evenings, overnight shifts, weekends, and holidays. The position may include responsibility for Starbucks and Pizza Hut standards and adult beverage compliance where applicable.

Requirements

  • Four-year degree or equivalent experience.
  • Strong interest in and knowledge of the food and beverage business.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to accurately handle cash register operations.
  • Ability to climb up and down ladders.
  • Flexible schedule and regular attendance, including nights, weekends, and holidays.

Responsibilities

  • Drive total store sales and understand how Food & Beverage departments contribute to profitability.
  • Model guest service standards and lead the team to maintain fresh, full, food-safe areas during operating hours.
  • Train, validate, and coach the team on food safety standards and cleaning routines.
  • Build a guest-focused culture and deliver store sales goals.
  • Lead efficient operations and develop strategies to support sales.
  • Plan and manage scheduled workload to keep the area guest-ready.
  • Own the scheduling plan with Team Leaders based on workload and guest traffic.
  • Manage Food & Beverage backroom and sales floor areas, assess standards, review reporting, and follow up on business gaps.
  • Oversee Team Leaders’ workload planning, including transitions, revisions, sales plans, sampling, and promotions.
  • Build relationships with direct-to-store vendors and oversee Team Leaders’ management of vendor performance.
  • Validate, audit, and maintain food in-stocks; follow up on Team Leaders’ execution of business plans and assignment sheets.
  • Assess competitors and use guest insights and feedback to drive business.
  • Manage the team to uphold Starbucks and Pizza Hut Brand Standards where applicable.
  • Maintain productive relationships with Starbucks district management and follow up on key takeaways.
  • Plan, lead, and follow up on organizational and operational change; identify changes in store trends.
  • Develop, coach, and train the team; anticipate staffing needs, plan talent, and recruit for short- and long-term needs.
  • Set clear expectations and maintain accountability through performance management.
  • Understand and comply with applicable federal, state, and local adult beverage laws and protect the store’s liquor license where applicable.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate ethical conduct, safety, and compliance; lead the team to do the same and hold others accountable.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and their dependents may receive medical, vision, dental, and life insurance and other health benefits.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits and programs may also be available to eligible team members.
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