About The Position

The Food & Beverage Sales Executive Team Leader leads the store’s Food & Beverage business and team to deliver guest service, sales, operational efficiency, food safety, and product availability. The role oversees food and food services, including replenishment, inventory accuracy, freshness and quality, presentation, pricing, promotional signing, and applicable Starbucks and Pizza Hut standards. It includes planning department workload and schedules, managing business priorities, developing team members and leaders, and using guest and competitive insights to drive results. The schedule must align with guest and business needs, including early morning, evening, overnight, and weekend shifts.

Requirements

  • Four-year degree or equivalent experience.
  • Strong interest in and knowledge of the food and beverage business.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving of merchandise up to 40 pounds.
  • Ability to accurately handle cash register operations.
  • Ability to climb up and down ladders.
  • Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

  • Drive total store sales and understand how Food & Beverage departments contribute to sales growth and profitability.
  • Model guest service standards and lead the team to maintain a fresh, full, food-safe area during operating hours.
  • Train, validate, and coach the team on food safety standards and cleaning routines.
  • Create a guest-focused culture and deliver store sales goals.
  • Lead efficient operations and use workload-planning tools to ensure the department is guest-ready.
  • Own the scheduling plan with Team Leaders based on business workload and guest traffic.
  • Manage Food & Beverage backroom and sales floor areas; assess standards and reporting to identify and follow up on business gaps.
  • Oversee Food & Beverage Team Leader workload planning, including transitions, revisions, sales plans, sampling, and promotions.
  • Build relationships with direct-to-store vendors and oversee Team Leader management of vendor performance.
  • Validate, audit, and maintain food in-stocks; follow up on Team Leader execution of business plans and assignment sheets.
  • Assess competition and use guest insights and feedback to drive the business.
  • Work a schedule aligned with guest and business needs, including early morning, evening, overnight, and weekend shifts.
  • Manage the team’s adherence to Starbucks and Pizza Hut brand standards where applicable, and maintain a productive relationship with the Starbucks DM.
  • Plan, lead, and follow up on organizational and operational change; anticipate unique store trends.
  • Develop, coach, and train the team; anticipate staffing needs, plan talent, and recruit for short- and long-term needs.
  • Establish accountability through clear expectations and performance management.
  • Become knowledgeable about applicable federal, state, and local adult beverage laws and protect the store’s liquor license where applicable.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate ethical conduct, safety, and compliance; lead the team to do the same and hold others accountable.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits, and perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
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