Executive Support Service Technician - (IESST103026.1)

Cimarron•Huntsville, AL

7d•Onsite

About The Position

Cimarron is seeking an Executive Support Service Technician to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Redstone Arsenal in Huntsville, Alabama. The role provides technical support to general customers and senior federal, military, and executive personnel, including Senior Executive Service members, General Officers, Flag Officers, and Military Officers at the O-5 rank or higher. The technician deploys, configures, and troubleshoots computer systems, mobile devices, and software; provides remote and onsite break-fix support; supports missions, tests, events, and conferences; and assists with enterprise projects, printers, and limited PKI needs. The role also provides customer escalations and status updates, resolves daily battle rhythm tasks, and participates in an on-call support rotation. Applicants must be U.S. citizens, hold an active Secret clearance or higher, and have a valid, unexpired Real ID-compliant driver's license or state-issued identification card at hire. Employment requires passing a pre-employment background check and drug screening, including testing for marijuana use. The position is anticipated to close to applications on November 8, 2026; the posting will be updated if the application window is extended.

Requirements

U.S. citizenship due to facility security requirements.
Ability to complete a pre-employment background check and drug screening, including testing for marijuana use.
A valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire.
Active Secret clearance or higher.
Two years of related experience in relevant business systems, operating systems, and servers, and/or experience in project management of small initiatives and troubleshooting.
Experience working in a customer-facing role.
Current DoD 8570.01 IAT Level II certification, such as CompTIA Security+ CE, or higher.

Nice To Haves

Three or more years of experience working in a management or leadership position.
ITIL v. 3 Foundation Certification.
Experience supporting senior executives and military officers at the O-5 rank or higher.

Responsibilities

Provide support to general customers and Senior Executive Service members, General Officers, Flag Officers, Military Officers at the O-5 rank or higher, and Federal Civil Servants.
Deploy, configure, and troubleshoot computer systems.
Provide remote and onsite troubleshooting support for break-fix issues.
Provide mission, test, event, and conference support.
Deploy, configure, and troubleshoot mobile devices.
Provide escalations and status updates to MDA customers.
Provide technical support for enterprise projects.
Resolve daily battle rhythm tasks.
Provide printer support.
Deploy, configure, and troubleshoot software applications.
Provide limited PKI support.
Participate in a rotation of on-call support.