Executive Support Service Technician MDX - HSV

Amentum•Huntsville, AL

8d•$85,000 - $92,000•Onsite

About The Position

The Executive Support Service Technician is part of Amentum’s Missile Defense Division and directly supports the Missile Defense Agency (MDA). The role provides technical support to general customers and senior government and military personnel, including Senior Executive Service members, General, Flag, and Military Officers at the O-5 rank or higher, and Federal Civil Servants. The technician deploys, configures, and troubleshoots computer systems, mobile devices, software applications, and printers; provides remote and onsite break-fix support; and supports missions, tests, events, and conferences. The position also provides limited PKI support, contributes to enterprise projects, handles daily battle rhythm tasks, communicates escalations and status updates, and participates in an on-call rotation. The successful candidate communicates situational awareness clearly and professionally to management and government leadership, mentors teammates, works effectively under pressure, and contributes to a positive work environment. The position requires resourcefulness, strong functional knowledge, sound task prioritization, and effective time management. It is located at Redstone Arsenal in Huntsville, Alabama, and is not available for remote or telework. Day shift is specified, although off-hours and on-call support may be required. Travel may be required up to 10% of the time. No relocation assistance is available. An active DoW Secret clearance is required.

Requirements

At least 2 years of related experience in relevant business systems, operating systems, and servers, and/or experience managing small initiatives, and troubleshooting.
Experience working in a customer-facing role.
Current DoD 8570.01 IAT Level II certification, such as CompTIA Security+ CE, or higher.
Active DoW Secret security clearance.
Ability to communicate professionally, work under pressure, promote a positive work environment, be resourceful, and prioritize tasks effectively.

Nice To Haves

3 years of experience working in a management or leadership role.
ITILv3 Foundation certification.
Experience supporting senior executives and military officers at the O-5 rank or higher.

Responsibilities

Support general customers and senior personnel, including Senior Executive Service members, General Officers, Flag Officers, Military Officers at the O-5 rank or higher, and Federal Civil Servants.
Deploy, configure, and troubleshoot computer systems.
Provide remote and onsite troubleshooting for break-fix issues.
Provide mission, test, event, and conference support.
Deploy, configure, and troubleshoot mobile devices.
Provide escalation and status updates to MDA customers.
Provide technical support for enterprise projects.
Resolve daily battle rhythm tasks.
Provide printer support.
Deploy, configure, and troubleshoot software applications.
Provide limited PKI support.
Participate in a rotation of on-call support.
Communicate written and verbal situational awareness to management and government leadership in a concise, professional manner.
Mentor team members to promote technical growth.
Prioritize tasks and continuously improve time management.