Executive Support Ops Lead

Millennium•New York, NY

5d•$175,000 - $250,000•Onsite

About The Position

Millennium is hiring an Executive Support Ops Lead within its Information Technology organization and End User Services team. The role leads day-to-day technology support for the CEO’s administrative team and serves as a primary contact, technical advisor, and escalation lead across office, home office, travel, and offsite environments. The position partners with executive assistants and administrative staff to plan support around schedules, priorities, and events, and works with the EVIP team to prepare executive meetings and troubleshoot conferencing and audiovisual technology. The role also coordinates technology projects, upgrades, and service updates; supports productivity, identity, and financial-services applications; monitors endpoints, calendars, meeting spaces, and upcoming activities to prevent disruptions; and establishes support procedures, escalation paths, runbooks, and readiness checklists. It tracks service levels and recurring issues and provides concise updates during high-impact incidents. The position requires onsite work in Midtown Manhattan, participation in an on-call rotation, and support for after-hours events. The estimated base salary range is $175,000 to $250,000 for New York. Total compensation includes base salary, a discretionary performance bonus, and comprehensive benefits.

Requirements

10 or more years of experience in VIP or executive support, trading floor support, or desktop engineering, including experience leading or coordinating support for executives or executive administrative teams.
Strong hands-on experience supporting Windows 11, iOS, and macOS environments.
Experience using AI platforms for research, automation, and documentation workflows.
Hands-on experience with video conferencing platforms and conference room technology solutions.
Experience with mobile device management tools such as Intune and BlackBerry.
Core networking knowledge and practical troubleshooting skills using common support tools.
Experience supporting Bloomberg, Refinitiv Eikon, and other financial-services applications.
Outstanding communication, discretion, professionalism, and stakeholder management skills.
Ability to work onsite in Midtown Manhattan, participate in an on-call rotation, and support after-hours events.

Nice To Haves

Scripting, automation, reporting, SQL, or MongoDB experience.
Travel flexibility.
Ability to safely handle equipment.

Responsibilities

Lead day-to-day technology support for the CEO’s administrative team and act as the primary point of contact, trusted technical advisor, and escalation lead across office, home office, travel, and offsite environments.
Partner with the CEO’s assistants and administrative staff to understand schedules, priorities, and event requirements and translate them into support plans and coordinated execution.
Work with the EVIP team to prepare executive meetings, including video conferencing and audiovisual setup for Zoom, Webex, boardrooms, webcasts, town halls, and rehearsals; plan contingencies and troubleshoot onsite.
Coordinate with technology teams on projects, upgrades, and service updates, ensuring clear stakeholder communication and seamless execution.
Support productivity and identity platforms, including O365, Exchange, Outlook, OneDrive, SharePoint, multifactor authentication, SSO, Webex, and Zoom.
Support financial-services applications, including Bloomberg, Refinitiv Eikon, Microsoft Office, in-house applications, and PDF tools, coordinating vendor escalations as needed.
Monitor critical endpoints, calendars, meeting spaces, and upcoming executive administrative activities to identify risks and prevent service disruption.
Establish support procedures, escalation paths, runbooks, and readiness checklists.
Track service levels, recurring issues, and preventive actions, and provide concise updates during high-impact incidents.