Executive Support Ops Lead

Millennium•New York, NY

4d•$175,000 - $250,000•Onsite

About The Position

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors. Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact. Meet the Team Core to the health and growth of our business, Millennium’s Information Technology organization builds the flexible, scalable platforms and advanced proprietary systems that support the firm’s active, multi-manager model. Within this organization, the End User Services team delivers high-touch support across executive, business, and trading environments, partnering closely with engineering, security, facilities, and vendor teams to provide reliable, responsive service for critical users and workflows.

Requirements

10+ years of experience in VIP or executive support, trading floor support, or desktop engineering, including experience leading or coordinating support for executives or executive administrative teams
Strong hands-on experience supporting Windows 11, iOS, and macOS environments
Experience using AI platforms to support research, automation, and documentation workflows
Hands-on experience with video conferencing platforms and conference room technology solutions
Experience with mobile device management tools such as Intune and BlackBerry
Core networking knowledge and practical troubleshooting skills using common support tools
Experience supporting Bloomberg, Refinitiv Eikon, and other financial services applications
Outstanding communication, discretion, professionalism, and stakeholder management skills, with the ability to work onsite in Midtown Manhattan, participate in an on-call rotation, and support after-hours events

Nice To Haves

scripting
automation
reporting
SQL
MongoDB
travel flexibility
the ability to safely handle equipment

Responsibilities

Lead day-to-day technology support for the CEO’s administrative team, serving as the primary point of contact, trusted technical advisor, and escalation lead across office, home office, travel, and offsite environments
Partner closely with the CEO’s assistants and administrative staff to understand schedules, priorities, and event requirements, translating them into clear support plans and coordinated execution
Work with the EVIP team to ensure executive meeting readiness, including VC and AV setup for Zoom, Webex, boardrooms, webcasts, town halls, rehearsals, contingency planning, and rapid onsite troubleshooting
Coordinate across technology teams to manage projects, upgrades, and service updates, ensuring clear stakeholder communication and seamless execution
Support core productivity and identity platforms including O365, Exchange, Outlook, OneDrive, SharePoint, multifactor authentication, SSO, Webex, and Zoom
Support key financial services applications including Bloomberg, Refinitiv Eikon, Microsoft Office, in-house applications, and PDF tools, coordinating with vendors on escalations as needed
Proactively monitor critical endpoints, calendars, meeting spaces, and upcoming executive administrative activities to identify risks early and prevent service disruption
Establish clear support procedures, escalation paths, runbooks, and readiness checklists, while tracking service levels, recurring issues, preventive actions, and concise updates during high-impact incidents