Executive Producer, Brand Ops

Town.com•San Francisco, CA

2d•Onsite

About The Position

Town is hiring its first Brand Operations hire to help its small, senior brand team take on more work without slowing down. The role will build and improve the systems for creative requests, prioritization, project management, partner relationships, and budgets. The person will coordinate work across campaigns, launches, and ongoing creative projects; support the team in making thoughtful tradeoffs; and help creative work move from brief to completion with appropriate process and minimal overhead. The role also owns the brand budget and creative-partner operations, including forecasting, tracking spending, onboarding partners, and coordinating contracts, invoices, approvals, purchase orders, and payments. The hire will use Town and other tools, including AI, to automate repetitive work and improve creative operations as the company grows. The position is based in Town’s Financial District office in San Francisco, with in-person work four days a week.

Requirements

Extensive experience in creative operations, production, or brand/marketing operations; ideally at a fast-growing company or creative agency.
Experience building processes and systems from scratch and demonstrating how they improved team operations.
Experience managing meaningful budgets across multiple projects and partners, including forecasting, tracking spending, invoices, and payments.
Experience working with agencies, studios, freelancers, and production partners across creative work such as digital, video, campaigns, and physical production.
Ability to balance competing priorities and work with senior stakeholders, make difficult decisions, communicate clearly, and keep people aligned.
Good creative instincts and an understanding of how creative work is made and how to support creative teams.
Resourcefulness, proactivity, ownership, and comfort working amid ambiguity.
Enjoys close collaboration; the team works together in person four days a week.

Nice To Haves

Experience at a fast-growing company or creative agency.
Interest in AI and eagerness to experiment with it to change how teams work.

Responsibilities

Create a simple, effective process for teams to request creative work, communicate needs, and understand expectations, including helping them develop clear asks, briefs, and timelines.
Work with creative leads and stakeholders to prioritize projects, manage competing requests, and make tradeoffs; decide when to act independently and when to bring recommendations to leadership.
Own planning and execution across campaigns, launches, and ongoing creative work, including writing briefs, coordinating kickoffs, managing timelines and dependencies, and seeing work through completion.
Build relationships across the company and with creative partners; keep people informed, consolidate feedback, and support timely decisions.
Build and manage the brand budget across agencies, studios, media, production, and contractors; forecast spending, identify potential overruns, and support investment decisions.
Find, scope, and onboard agencies, studios, freelancers, and production partners.
Work with Finance, Legal, and People on contracts, statements of work, and other agreements.
Manage invoices, approvals, purchase orders, and payments, ensuring partners are paid correctly and on time and spending and commitments are accurately tracked.
Use Town and AI tools to automate repetitive work, coordinate projects, and experiment with new approaches to creative operations.
Give the team visibility into current and upcoming work, spending, and blockers; use tools including Linear, Slack, Notion, and Town, and continually refine operations as the team evolves.