Executive Operations Partner (EBP)

Factory • San Francisco, CA

1d

About The Position

Factory is seeking a highly organized, execution-oriented professional to join its Executive Operations Team as a strategic partner to the COO, working closely with the CEO’s Executive Operations Partner. The role requires pragmatic decision-making, skill navigating complex stakeholder relationships, and a willingness to build operational capabilities as the company scales. As an early member of the ExecOps team, the successful candidate will help define operational excellence and become embedded with the teams they support.

The position initially provides dedicated support to the COO. As the business grows and additional senior leaders join, the role may expand to support one additional executive, with the COO remaining the primary executive. The position covers executive operations and coordination, including calendars, travel, meeting preparation, expenses, logistics, and end-to-end interactions with candidates, customers, investors, and board members.

Requirements

• Extremely organized and accountable, with the ability to manage multiple competing priorities.
• Proactive in identifying gaps, conflicts, and risks before they become issues.
• Highly responsive and comfortable with regular text communication and quick decision-making.
• Detail-oriented, with exceptional accuracy and follow-through.
• Confident communicator who represents leadership with professionalism and discretion.
• Comfortable with ambiguity, autonomy, and building systems in a startup environment.
• Tech-savvy and proficient with Slack, Notion, CRM systems such as Salesforce, Ramp, and other productivity tools.

Nice To Haves

• Prior experience supporting C-level executives or founders.
• Exposure to the startup, technology, or AI industries.
• Experience at Series B, Series C, or growth-stage companies.

Responsibilities

• Act as a strategic force multiplier for the leadership team by building business context and using sound judgment to keep priorities moving.
• Take ownership of problems, bring recommendations, and seek alignment rather than answers when issues arise.
• Establish and continuously improve processes as Factory scales.
• Build cross-functional relationships, stay informed about team needs, and serve as a trusted point of contact for peers and leaders.
• Help keep leaders accessible and encourage teams to approach the Executive Operations Partner.
• Own end-to-end interactions with candidates, customers, investors, and board members, ensuring communications are prompt and polished.
• Plan and coordinate logistics for high-stakes meetings, trips, and events.
• Manage core operational needs for supported executives, including calendars, travel, meeting preparation, expenses, and logistics.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed