Executive Operations Manager

National Conference of Bar Examiners•Madison, WI

2d•Remote

About The Position

The Executive Operations Manager serves as the operational and administrative right hand to the Chief Product Officer (CPO), supporting the CPO and the broader Product division across Psychometrics, Test Development, Product, User Experience, and Assessment Operations. The role combines executive support, division-wide coordination, and operational organization. It manages the flow of priorities, information, decisions, meetings, and commitments into and out of the CPO’s office while maintaining visibility across the Product organization. The manager keeps the CPO organized, prepared, and focused on high-value work; tracks commitments and follow-up; coordinates priorities and dependencies across teams; and establishes operating rhythms that help the division function as an integrated organization. The position may be performed remotely by applicants in specified states and may include up to 10% travel.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
At least five years of relevant experience, including high-level support to an executive or senior leader in a fast-paced, cross-functional environment.
Demonstrated experience managing complex executive calendars, priorities, meeting preparation, logistics, and follow-up.
Ability to understand and synthesize complex information into concise, accurate, decision-ready briefings, presentations, summaries, plans, and communications.
Excellent written and verbal communication skills, including the ability to prepare polished executive-level materials and communicate expectations and follow-up clearly and professionally.
Strong organizational and time-management skills, including the ability to manage competing priorities, anticipate needs, and meet deadlines in a changing environment.
Strong attention to detail and commitment to accuracy, consistency, and completeness.
Analytical and problem-solving skills, including the ability to identify missing information, inconsistencies, risks, dependencies, and opportunities to improve coordination or processes.
Excellent interpersonal skills and the confidence and diplomacy to work effectively with executives, senior leaders, employees, and internal and external stakeholders.
Ability to exercise discretion, professionalism, sound judgment, and appropriate confidentiality in a highly visible role.
Ability to work independently, navigate ambiguity, adjust to shifting priorities, and determine when matters should be addressed, routed, or escalated.
Advanced proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Demonstrated ability to leverage artificial intelligence tools and automation to improve productivity, streamline workflows, and enhance work-product quality and efficiency.

Responsibilities

Maintain a comprehensive view of the CPO’s commitments, deadlines, decisions, deliverables, and follow-up responsibilities.
Work with the CPO’s support team to manage and prioritize the CPO’s calendar, align time with organizational priorities, and protect preparation time.
Prepare daily priorities by identifying matters requiring attention, decisions, approaching deadlines, and outstanding follow-up.
Coordinate meeting preparation by gathering materials, background, required decisions, and relevant context.
Track commitments made by the CPO and ensure drafts, decisions, responses, and other deliverables are completed on time.
Review and organize incoming requests, determine which require CPO attention, and route or resolve other matters as appropriate.
Coordinate scheduling and logistics for significant meetings, leadership sessions, Board and committee engagements, jurisdiction meetings, retreats, and other priority activities.
Identify meetings, requests, and activities that can be delegated, consolidated, deferred, or handled without CPO involvement.
Maintain an integrated view of significant initiatives, commitments, milestones, and deliverables across the Product division.
Identify dependencies and intersections across Product Management, Engineering & AI, Psychometrics, Test Development, Product, User Experience, Assessment Operations, and other teams.
Structure Product Leadership Team agendas around decisions, dependencies, risks, and issues rather than routine status updates.
Help manage CPO correspondence, presentations, briefing materials, leadership updates, and other executive communications.
Prepare initial drafts of emails, talking points, agendas, presentations, summaries, and briefing documents for CPO review.
Distill complex issues into essential facts, options, tradeoffs, and decisions required from the CPO.
Anticipate preparation, conversations, information, and decisions needed across the calendar and workstreams.
Document important meeting decisions, owners, actions, and deadlines.
Maintain visibility into significant CPO and Product Leadership Team decisions and ensure they are communicated to affected teams.
Coordinate conversations and other required follow-up after meetings.
Maintain a reliable master tracker of CPO and division-level commitments, decisions, risks, deliverables, and deadlines.
Maintain a rolling view of upcoming milestones, meetings, governance commitments, launches, administration dates, and other events requiring preparation.
Organize annual, quarterly, and initiative-level planning activities across the Product division.
Develop lightweight processes and tools that make information easier to find, commitments easier to track, and work easier to coordinate.