Executive Operations Manager

National Conference of Bar Examiners•Madison, WI

4d•$87,000 - $104,000•Remote

About The Position

The Executive Operations Manager serves as the operational and administrative right hand to the Chief Product Officer (CPO), supporting the CPO and the broader Product division across Psychometrics, Test Development, Product, User Experience, and Assessment Operations. The role manages the flow of priorities, information, decisions, meetings, and commitments into and out of the Office of the CPO while maintaining visibility across the Product organization. The position keeps the CPO organized, prepared, and focused on high-value work; tracks commitments and follow-up; coordinates priorities and dependencies across teams; and establishes operating rhythms that help the division function as an integrated organization. Duties include executive support and calendar coordination, division-wide planning and coordination, meeting and decision management, executive communications, and maintaining systems for tracking commitments, risks, deliverables, and deadlines. The position may be performed remotely by applicants in the listed eligible states and may include up to 10% travel. NCBE is a nonprofit organization dedicated to advancing a competent, ethical, and diverse legal profession. It offers competitive salaries, comprehensive benefits, flexible scheduling, and professional development opportunities.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
Five or more years of relevant experience, including high-level support to an executive or senior leader in a fast-paced, cross-functional environment.
Demonstrated experience managing complex executive calendars, priorities, meeting preparation, logistics, and follow-up.
Ability to understand and synthesize complex information into concise, accurate, decision-ready briefings, presentations, summaries, plans, and communications.
Excellent written and verbal communication skills, including preparing polished executive-level materials and communicating expectations and follow-up clearly and professionally.
Strong organizational and time-management skills, including managing competing priorities, anticipating needs, and meeting deadlines in a changing environment.
Strong attention to detail and commitment to accuracy, consistency, and completeness.
Analytical and problem-solving skills, including identifying missing information, inconsistencies, risks, dependencies, and opportunities to improve coordination or processes.
Excellent interpersonal skills and the confidence and diplomacy to work effectively with executives, senior leaders, employees, and internal and external stakeholders.
Ability to exercise discretion, professionalism, sound judgment, and appropriate confidentiality in a highly visible role.
Ability to work independently, navigate ambiguity, adjust to shifting priorities, and determine when matters should be addressed, routed, or escalated.
Advanced proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Demonstrated ability to effectively use artificial intelligence tools and automation to improve productivity, streamline workflows, and enhance the quality and efficiency of work products.

Responsibilities

Maintain a comprehensive view of the CPO’s commitments, deadlines, decisions, deliverables, and follow-up responsibilities.
Work with CPO support team members to manage and prioritize the CPO’s calendar, aligning time with organizational priorities and protecting preparation time.
Prepare daily priority information for the CPO, including matters requiring attention, decisions, upcoming deadlines, and outstanding follow-up.
Gather materials, background, required decisions, and relevant context to prepare the CPO for important meetings.
Track CPO commitments and proactively ensure drafts, decisions, responses, and other deliverables are completed on time.
Review and organize incoming requests, determine what requires CPO attention, and route or resolve other matters appropriately.
Coordinate scheduling and logistics for significant meetings, leadership sessions, Board and committee engagements, jurisdiction meetings, retreats, and other priority activities.
Identify meetings, requests, and activities that can be delegated, consolidated, deferred, or handled without CPO involvement.
Maintain an integrated view of significant initiatives, commitments, milestones, and deliverables across the Product division.
Identify dependencies and intersections among Product Management, Engineering & AI, Psychometrics, Test Development, Product, User Experience, Assessment Operations, and other teams.
Structure Product Leadership Team agendas around decisions, dependencies, risks, and issues rather than routine status updates.
Help manage CPO correspondence, presentations, briefing materials, leadership updates, and other executive communications.
Prepare initial drafts of emails, talking points, agendas, presentations, summaries, and briefing documents for CPO review.
Distill complex issues into essential facts, options, tradeoffs, and decisions required from the CPO.
Look ahead across calendars and workstreams to identify preparation, conversations, information, or decisions needed before they become urgent.
Ensure important meetings result in documented decisions, owners, actions, and deadlines.
Maintain visibility into significant CPO and Product Leadership Team decisions and ensure they are communicated to affected teams.
Coordinate the conversations and other follow-up required after meetings.
Maintain a reliable master view of CPO and division-level commitments, decisions, risks, deliverables, and deadlines.
Maintain a rolling view of upcoming milestones, meetings, governance commitments, launches, administration dates, and other events requiring preparation.
Organize annual, quarterly, and initiative-level planning activities across the Product division.
Develop lightweight processes and tools that make information easier to find, commitments easier to track, and work easier to coordinate.