Waterstone Boca Raton - Executive Meetings Manager

Schulte Hospitality Group•Boca Raton, FL

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Executive Meetings Manager for Waterstone Boca Raton. The role supports the hotel’s sales and service objectives by building customer loyalty, developing new accounts, selling meeting and event facilities and services, and delivering a strong client experience. The manager advises clients on hotel offerings, negotiates event and room arrangements to meet revenue goals, coordinates event details, maintains account relationships and booking records, and contributes to business planning and reporting. The position is bonus eligible.

Requirements

High school diploma or GED.
At least 3 years of experience in hotel or conference catering/sales.
Ability to communicate effectively verbally and in writing.
Excellent listening and problem-solving skills.
Ability to exceed the expectations of guests and team members.
Negotiation skills.
Strong computer skills.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Bachelor's degree.

Responsibilities

Learn the hotel brand and strategy.
Drive customer loyalty and grow account share by delivering service excellence throughout each customer experience.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and inquiries received by email, phone, and in person.
Advise clients on hotel facilities and services when proposing and contacting groups and events.
Establish a client base of organizations, associations, and corporate businesses through direct sales efforts.
Negotiate food and beverage, function space, room rates, and hotel services to meet or exceed hotel revenue goals.
Achieve predetermined sales goals for revenue and sales activity.
Negotiate contracts according to company standards.
Complete and document solicitation, closing, and customer communications.
Accurately record hotel bookings and lost business.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies and procedures.
Respond promptly and accurately to client requests for proposals and information.
Assist clients with menu planning and coordinate food, beverage, table arrangements, and decorations to ensure event details are executed.
Monitor local competitors and compare their operations with the hotel's operation.
Maintain existing accounts using an active trace and follow-up system.
Complete daily, weekly, and monthly reports as directed by the DOS or GM.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company's PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.
Bonus eligibility.