Executive IT Support

Sierra Nevada Corporation • Sparks, NV

2d

About The Position

The Executive IT Support Specialist is responsible for delivering high-level technical support to executive leadership within the Aerospace and Defense industry. This role ensures that executive users have seamless access to technology and efficient resolution of IT issues, maintaining productivity and strategic operations. The Specialist will troubleshoot, resolve, and escalate technical problems while providing exceptional customer service. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years supporting senior executives.
• Proficiency in Windows, macOS, and mobile operating systems (iOS, Android).
• Certification in CompTIA A+, Network+, or equivalent.
• Ability to obtain and maintain a Secret U.S. Security Clearance.
• U.S. Citizenship status is required.

Nice To Haves

• Experience in the Aerospace and Defense industry.
• Advanced certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional.
• Familiarity with enterprise-level security protocols and data protection policies.
• Experience with AI-driven IT support tools and automation.

Responsibilities

• Provide dedicated IT support to executive leadership, ensuring timely and effective resolution of technical issues.
• Install, configure, and maintain hardware and software for executive offices and remote environments.
• Manage and troubleshoot mobile devices, laptops, desktops, and other peripheral devices.
• Assist with video conferencing setups, ensuring seamless connectivity and functionality during meetings.
• Coordinate with other IT teams to escalate and resolve complex issues beyond the scope of front-line support.
• Maintain confidentiality and security of all executive communications and data.
• Train and assist executives in using new technology and software applications.
• Monitor and maintain system performance, ensuring minimal downtime and optimal functionality.
• Document and update technical procedures and support actions.
• Assist in the implementation of new technologies and systems for executive use.

Benefits

• medical, dental, and vision plans
• 401(k) with 150% match up to 6%
• life insurance
• 3 weeks paid time off
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior