Executive IT Support Specialist – Tampa, FL | 100% Onsite
About The Position
Ferguson is seeking a highly customer-focused IT professional to serve as the primary on-site IT presence for its Tampa office. The role provides executive-level support, conference room technology support, and day-to-day end-user IT services. It is fully onsite five days per week, Monday through Friday, and operates under remote management. The specialist is expected to work independently, communicate effectively, and provide after-hours support for executive and business-critical technology needs when required. The position supports executives, senior leaders, high-priority users, and other employees, helping ensure conference rooms are meeting-ready and technology issues are resolved proactively. It includes hands-on troubleshooting, meeting setup and real-time meeting support, ticket and asset management, and coordination with vendors and internal IT teams. This is a local, in-office IT support role rather than a traditional remote help desk position.
Requirements
- At least 3 years of IT Support, Desktop Support, Executive Support, Field Support, or related experience.
- Experience supporting Microsoft Windows, Microsoft 365, Teams, and end-user technology.
- Strong troubleshooting skills across hardware, software, networking, and conference room technology.
- Experience supporting video conferencing platforms and audio/video equipment.
- Strong customer service, communication, organizational, and time-management skills.
- Ability to work independently with limited supervision and collaborate effectively with a remote manager and distributed IT team.
- Ability to support occasional after-hours, evening, and weekend business needs.
Nice To Haves
- Executive/VIP support experience.
- Experience supporting conference rooms, Teams Rooms, and collaboration technologies.
- Experience with Windows and macOS.
- Experience with ServiceNow, Intune, Entra ID/Azure AD, Active Directory, and endpoint management.
- Experience working with technology vendors.
- Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent experience).
Responsibilities
- Provide white-glove IT support for executives, senior leaders, and high-priority users.
- Support laptops, desktops, mobile devices, printers, docking stations, Microsoft 365, Teams, authentication, connectivity, and enterprise applications.
- Serve as the secondary support resource for conference room technology, including cameras, microphones, speakers, displays, Teams Rooms, and meeting equipment.
- Perform executive meeting setup, pre-meeting technology checks, and real-time meeting support.
- Troubleshoot Windows, macOS, hardware, software, network, and end-user technology issues.
- Manage ServiceNow tickets, documentation, asset management, deployments, equipment replacements, and office technology projects.
- Coordinate with vendors and internal IT teams on installations, repairs, upgrades, and maintenance.
- Maintain regular communication with a remote manager while independently managing priorities and workload.
- Provide after-hours support for executive and business-critical technology issues as needed.
Benefits
- Health, dental, and vision benefits
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender-affirming and family-building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
