Executive Housekeeper

MCR Hotels•Port Wentworth, GA

14d•Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire hotel, including guest rooms, public areas and facilities, storage rooms, and guest and house laundry. The role oversees the housekeeping team, sets daily objectives, assigns work, ensures rooms are cleaned and inspected, and maintains accurate room status in the property management system. The Executive Housekeeper also manages supplies and inventory, storage areas, maintenance requests, lost-and-found procedures, and compliance with hazardous-chemical requirements. The position supports the hotel’s standards for guest satisfaction, spotless cleanliness, product consistency and quality, and teamwork. The Executive Housekeeper is expected to maintain a positive, professional, guest-focused approach and may be asked to perform other job-related duties. This is an at-will position; the employer may change or assign other duties.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated scheduled times.
Must provide sufficient notice when calling out for a scheduled shift, as directed by a supervisor.
Must be able to stand or remain stationary for extended periods, including 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Must be able to visually inspect details at close range and from a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
Supervisory experience is preferred.

Responsibilities

Conduct a daily team stand-up to review objectives and confirm checklists are assigned and prepared.
Rectify deficiencies and train and hold team members accountable for meeting cleaning criteria.
Assign rooms to housekeepers daily and ensure rooms are cleaned, inspected, correctly marked in the property management system, and available for sale.
Balance and clear room status nightly by comparing housekeeping and computer room-status reports and resolving discrepancies when the Executive Housekeeper is absent.
Maintain the organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
Monitor work orders and submit maintenance requests to the Engineering department according to procedures.
Maintain required housekeeping and laundry supplies by ordering needed supplies and amenities monthly or quarterly.
Conduct monthly and quarterly housekeeping inventories on time.
Maintain and monitor lost-and-found procedures and policies according to standards.
Assign supervisor duties using the approved checklist and verify completion and quality each day.
Monitor the proper use of hazardous chemicals and compliance with OSHA standards.
Open and close the housekeeping department, distribute housekeeper boards and keys, and inspect guest rooms.
Support guest satisfaction by greeting guests warmly, handling challenging guest situations with hospitality and urgency, and maintaining knowledge of hotel features and amenities.
Keep work areas clean, organized, and safe, and pitch in to clean guest rooms and public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Communicate clearly and professionally and collaborate with hotel team members.
Follow scheduling, timekeeping, break, and call-out procedures.