Executive Housekeeper

SHAMIN HOTELS MASTER•Portsmouth, VA

8d•$50,000 - $63,500•Onsite

About The Position

The Executive Housekeeper, also referred to as the Director of Housekeeping, is the head of the housekeeping department and manages hotel housekeeping operations. The role coordinates and inspects assigned areas to ensure standards are met, manages competing priorities, solves problems, supports staff, and performs housekeeping duties when needed. The Executive Housekeeper is committed to guest comfort and hospitality, guest satisfaction, and organizational profitability. The position oversees housekeeping and laundry staff, operating costs, supplies, cleanliness, room quality, guest-room status reporting, and guest-service standards. It requires flexibility to work various schedules, including nights, weekends, and holidays, according to business demands. The position is full-time, based at the Renaissance Portsmouth in Portsmouth, Virginia, and pays $50,000–$63,500 per year.

Requirements

High school diploma, GED certification, or equivalent experience preferred.
Basic reading, writing, and math skills.
Customer service skills.
Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Strong attention to detail.
Ability to stand and walk throughout the hotel for prolonged periods and move between floors and departments for extended periods.
Ability to frequently lift, carry, push, and pull items weighing up to 25–30 pounds.
Ability to bend, stoop, kneel, and reach frequently.
Ability to push and pull housekeeping carts and equipment.
Ability to perform repetitive motions, including light cleaning tasks.
Ability to use hands and arms continuously for writing, typing, handheld devices, and housekeeping systems.
Ability to communicate clearly and effectively with team members and guests in a fast-paced environment.
Ability to work in varying environmental conditions, including exposure to cleaning chemicals, noise, and temperature changes.
Ability to work long hours, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

Hotel housekeeping experience preferred.
Experience with hotel brand systems preferred.

Responsibilities

Manage housekeeping and laundry staff, including hiring, firing, performance evaluations, training, and development.
Establish and maintain cost-control systems for staffing, linen inventories, and cleaning supplies.
Enforce company policies, procedures, and standard operating procedures.
Ensure quality services meet guest needs and enhance guest relations.
Schedule staff according to labor standards and forecasted occupancy.
Maintain room quality in accordance with hotel objectives.
Monitor and maintain cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
Compile and report accurate guest-room status to the front office.
Manage the acceptance, security, and return of lost-and-found items.
Maintain procedures for the security of on-loan equipment.
Maintain productivity and labor-cost goals.
Conduct inventories of linen, supplies, and equipment as required.
Order and receive supplies to maintain adequate inventory levels.
Ensure staff interact with guests warmly and in a friendly manner.
Recognize employees who use their empowerment to meet or exceed guest expectations.
Perform housekeeping duties and other related duties as required.
Comply with company policies and procedures pertaining to the position and its duties.
Work various schedules, including nights, weekends, and holidays, as business demands.

Benefits

Health insurance
Dental insurance
Vision insurance
Accident insurance
Short- and long-term disability insurance
Pet insurance
Gym membership discounts
Paid time off
Paid holidays
Discounts on tickets, rental cars, and attractions
Footwear discounts
401(k) plan with company match
Employee discounts at branded hotels
Part-time associates may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and prepaid legal coverage