Executive Housekeeper

Hyatt Place Virginia Beach/Oceanfront•Virginia Beach, VA

8d•$58,000 - $63,000

About The Position

The Executive Housekeeper is responsible for the safe and efficient operation of the housekeeping department and for supporting guest satisfaction by ensuring guest rooms and hotel areas are cleaned to high standards. The role leads housekeeping staff, oversees staffing and scheduling, maintains cleanliness and quality standards, manages supplies and departmental costs, addresses guest feedback, and coordinates with other hotel departments. It also supports staff development, compliance with relevant regulations and company procedures, sustainable housekeeping practices, and accurate operational documentation. The work is performed in a hotel environment and is physically demanding. It involves extended periods of walking, standing, bending, and lifting up to 50 pounds, as well as computer keying and viewing material on a screen. Flexible working hours, including nights and weekends, are required, and extended workdays may be needed during peak periods. Reasonable accommodations may be made to enable eligible individuals to perform essential functions. The stated rate of pay is $58,000–$63,000 annually.

Requirements

Experience as a room attendant.
At least 2 years of supervisory experience.
High school diploma or equivalent work experience.
Knowledge of the appropriate and safe selection and use of cleaning equipment and chemicals for a variety of purposes.
Understanding of the operation of guest room features, including HVAC units, thermostats, fireplaces where applicable, showers, and windows.
Ability to meet the physical demands of extended walking, standing, bending, lifting up to 50 pounds, computer keying with both hands, and viewing material on a computer screen.
Availability for flexible working hours, including nights and weekends; extended workdays may be required during peak periods.

Nice To Haves

Management or previous supervisory experience preferred.
Inventory management experience preferred.
Bilingual Spanish is a plus.

Responsibilities

Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
Foster a positive work environment that promotes teamwork, professionalism, and excellent customer service.
Develop staff schedules to ensure adequate coverage and efficient departmental operations.
Establish and maintain cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
Conduct inspections and audits, address deficiencies, and implement quality control measures to improve guest satisfaction.
Manage inventory of cleaning supplies, linens, and other housekeeping materials while minimizing waste and controlling costs.
Develop and manage the housekeeping department budget, including labor, supplies, and equipment expenses; identify cost-saving and efficiency opportunities.
Respond to housekeeping-related guest feedback and complaints and take appropriate corrective action.
Coordinate with front office, maintenance, food and beverage, and other departments to support guest services and satisfaction.
Implement training and development programs to improve staff skills and performance and promote service excellence.
Ensure compliance with health, safety, and environmental regulations and company housekeeping policies and procedures.
Promote sustainable practices to minimize the environmental impact of housekeeping activities.
Maintain records and documentation concerning housekeeping activities, occupancy rates, cleaning schedules, maintenance issues, and staff training.