Executive Housekeeper

Millennium Hotels and Resorts•Boston, MA

19d•$85,000 - $90,000•Onsite

About The Position

The Executive Housekeeper leads The Bostonian Hotel Boston’s housekeeping and laundry operations, ensuring guest rooms, public areas, and designated back-of-house spaces meet standards for cleanliness, presentation, safety, and comfort. The role oversees daily operations, quality assurance, departmental labor and expenses, and the development of a service-focused team. It collaborates with the General Manager, Front Office, Engineering, Human Resources, and other department leaders to maintain rooms, address guest requests, and support efficient hotel operations. This is a leadership role in a union hotel environment. The Executive Housekeeper is responsible for understanding and applying collective bargaining agreement requirements in daily operations, including job classifications, seniority, scheduling, overtime, work assignments, and disciplinary procedures. The position partners with Human Resources and union representatives as appropriate to support positive labor relations and consistent contractual compliance. The role also manages departmental budgets, payroll, productivity, inventory, equipment, vendors, safety, sanitation, reporting, and continuous improvement. The Executive Housekeeper helps protect the hotel’s reputation and supports guest satisfaction, room readiness, employee engagement, and the hotel’s financial and operational performance. The position is onsite in Boston, Massachusetts, with a salary range of $85,000–$90,000 annually.

Requirements

Previous housekeeping leadership experience in a full-service hotel, preferably as an Executive Housekeeper, Director of Housekeeping, or in a comparable senior leadership role.
Experience managing housekeeping operations in a unionized hotel environment and demonstrated understanding of collective bargaining agreements and labor relations.
Knowledge of CBA provisions involving seniority, job classifications, scheduling, overtime, work assignments, and disciplinary procedures.
Demonstrated ability to lead and develop a diverse housekeeping team in a fast-paced hospitality environment.
Strong understanding of guest room cleaning standards, public area maintenance, laundry operations, inspections, and room readiness.
Experience managing departmental budgets, payroll, labor productivity, inventory, and operating expenses.
Strong organizational skills, attention to detail, and ability to prioritize competing operational demands.
Excellent communication, employee relations, problem-solving, and conflict-resolution skills.
Ability to partner effectively with Front Office, Engineering, Human Resources, Finance, and other hotel departments.
Working knowledge of hotel property management systems, housekeeping technology, and standard office applications.
Knowledge of workplace safety, chemical handling, sanitation, and applicable employment requirements.
Flexibility to work varying shifts, weekends, and holidays as required by hotel operations.

Responsibilities

Oversee guest room cleaning, public area maintenance, laundry operations, and designated back-of-house housekeeping functions.
Establish and maintain housekeeping standards, operating procedures, and inspection processes.
Ensure rooms are cleaned, inspected, and released in a timely manner to support arrivals, departures, occupancy, and room availability.
Inspect rooms, suites, corridors, public areas, and other assigned spaces for cleanliness, presentation, and maintenance standards.
Monitor cleanliness scores, guest feedback, inspection results, and recurring service concerns, and identify improvements.
Coordinate with Front Office on room assignments, early arrivals, late departures, and room status updates.
Partner with Engineering to report maintenance concerns, coordinate repairs, and return rooms to service promptly.
Establish procedures for lost and found, deep cleaning, inspections, special requests, and handling guest belongings.
Ensure VIP rooms, group arrivals, and special accommodations receive appropriate preparation.
Resolve escalated guest concerns related to cleanliness, room conditions, and housekeeping service.
Ensure housekeeping operations comply with applicable collective bargaining agreement provisions.
Partner with Human Resources to interpret and administer CBA provisions and address employee relations matters, investigations, grievances, and corrective action.
Develop schedules and assign work in accordance with business needs, job classifications, seniority provisions, and contractual requirements.
Ensure overtime assignments, schedule changes, staffing decisions, performance management, and disciplinary actions comply with applicable requirements.
Maintain records of schedules, attendance, overtime, work assignments, employee matters, and contractual compliance.
Maintain professional relationships with union representatives and employees and promote constructive communication and resolution of workplace concerns.
Lead, coach, and develop housekeeping supervisors and team members, including room attendants, housepersons, public area attendants, and laundry personnel as applicable.
Set performance expectations, communicate priorities, and provide coaching and feedback on productivity, quality, safety, and guest service.
Coordinate recruitment, onboarding, orientation, training, cross-training, and employee development with Human Resources.
Foster teamwork, accountability, inclusion, professional respect, and employee recognition.
Develop and manage the housekeeping departmental budget in alignment with hotel financial objectives.
Monitor payroll, labor productivity, overtime, staffing levels, operating costs, and performance indicators.
Prepare staffing plans based on occupancy forecasts, departures, stayovers, group business, room status, and operational demands.
Manage supplies, amenities, linens, uniforms, equipment, and laundry expenses while controlling waste and costs.
Review departmental reports and financial results, address variances, and support hotel financial objectives through resource planning and purchasing controls.
Oversee housekeeping inventory, storage, replenishment, equipment maintenance, vendor coordination, purchasing records, and supply quality.
Ensure housekeeping operations comply with company policies, applicable federal, Massachusetts, and local requirements, and health and safety standards.
Enforce safe handling, labeling, storage, and use of cleaning chemicals and ensure employees receive required safety training.
Promote safe lifting, ergonomic awareness, and appropriate use of personal protective equipment.
Inspect for hazards, document and report incidents, maintain safety and training records, and coordinate with other departments to address safety concerns.
Support sanitation, infection prevention, and waste disposal procedures.
Collaborate across departments on room status, preventive maintenance, repairs, guest feedback, service deficiencies, VIP arrivals, group movements, special events, and operational priorities.
Participate in operational meetings, briefings, and performance reviews to communicate staffing, room readiness, quality trends, and service challenges.
Support hotel-wide initiatives related to guest satisfaction, employee engagement, operational efficiency, and sustainability.
Oversee accurate use of housekeeping systems, property management systems, and other operational tools.
Ensure room status updates, inspection results, maintenance requests, assignments, and departmental documentation are recorded accurately and promptly.
Review occupancy, arrivals, departures, room discrepancies, productivity, and quality assurance reports.
Develop and maintain reports and trackers for cleanliness, productivity, labor costs, inventory, and guest satisfaction.
Analyze recurring issues and implement improvements to room turnaround, communication, inspections, efficiency, and resource utilization.