Executive Housekeeper

Little Creek Casino Resort•Shelton, WA

19d

About The Position

The Executive Housekeeper is responsible for coordinating, managing, and directing the Hotel Housekeeping Department, including laundry operations and public areas, at a five-story, 200-room hotel. The role ensures guest satisfaction through a consistently well-maintained facility, superior room quality, and high cleanliness standards. The Executive Housekeeper leads the housekeeping team and is accountable for budgeting, scheduling, cost control, associate training, team building, safety, and exceptional guest service. The position directly supervises Hotel Housepersons, Room Attendants, and Floor Section Supervisors, and oversees all housekeeping and laundry associates. It also carries responsibility for internal controls and compliance with the Tribal Gaming Commission’s regulations and applicable compact requirements.

Requirements

High school diploma or GED.
At least four years of housekeeping supervisory or management experience.
Class III Gaming License issued by the Squaxin Island Gaming Commission.
Valid Washington State Driver’s License.
Knowledge of correct business English, including grammar, spelling, punctuation, and vocabulary; ability to read and understand instructions and correspondence, write clear correspondence, and present information effectively.
Ability to perform basic arithmetic and manage departmental budgets and operational metrics.
Ability to apply common-sense reasoning and address complex situations with multiple variables in structured and dynamic environments.
Business-level computer literacy and proficiency with standard office software.
Strong leadership and team-building ability, including guiding and developing a diverse team.
Strong interpersonal skills and a hands-on approach with the public, vendors, and associates.
Strong time-management and organizational skills to handle multiple projects, schedules, and administrative duties under tight timelines.
Analytical problem-solving skills for operational, staffing, and guest-related issues.
Advanced business English communication and presentation skills in one-on-one and group settings.
Attention to cleanliness, presentation, and inspection details; adaptability to changing business demands, occupancy, and priorities.
Ability to stand and walk regularly and use hands to finger, handle, or feel.
Ability to reach with hands and arms frequently and to talk or hear frequently.
Ability to regularly lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
Experience in the casino and hospitality industry.
Fluency in Spanish.

Responsibilities

Account for the cleanliness, maintenance, and room quality of the hotel, guest rooms, and public areas.
Create, implement, and oversee detailed cleaning and inspection programs for guest rooms, public restrooms, the lobby, storage areas, and amenities.
Prepare, manage, and execute schedules for housekeeping and laundry personnel to optimize service and productivity.
Manage the department budget, maintain cost controls, and establish par levels for supplies, linens, and equipment.
Schedule, prioritize, and respond promptly to cleaning and special requests from VIPs, repeat guests, and groups.
Collaborate with Front Desk personnel, Facilities, and external vendors on pricing, delivery, maintenance, and operational alignment.
Maintain departmental time, attendance, and payroll data accurately.
Coordinate deep cleaning and general maintenance tasks, and assist staff during rush periods or high-occupancy cycles.
Recruit, select, train, coach, counsel, recognize, and retrain direct reports and departmental associates.
Ensure associates are properly certified, verified, and trained, and keep training materials current.
Provide regular recognition and constructive feedback, and take corrective or disciplinary action when appropriate.
Conduct departmental meetings and pre-shift briefings covering procedures, daily activities, and events requiring special handling.
Ensure compliance with safety policies, security procedures, and chemical-handling regulations.
Take personal responsibility for delivering an exceptional guest experience across the property.
Identify opportunities to improve workflows and process efficiency using guest feedback and operational observations.
Monitor inventory and ensure proper use, storage, and ordering of supplies, chemicals, linens, and equipment.
Inspect guest rooms and public areas to verify cleanliness, safety, maintenance, and brand presentation standards.
Communicate effectively with hotel departments to support seamless operations and an elevated guest experience.
Maintain confidentiality; attend meetings and trainings; and follow organizational, departmental, and applicable regulatory requirements.
Display sensitivity to Native American culture and seek to learn about the Squaxin Island Tribe.
Support Little Creek Casino Resort’s mission, vision, values, and “7 Waterways” guest practices; demonstrate emotional intelligence and respectful professional interactions.
Perform other work-related duties as assigned.
Supervise Hotel Housepersons, Room Attendants, and Floor Section Supervisors, and oversee housekeeping and laundry associates in accordance with organizational policies, procedures, and applicable laws.
Maintain internal controls and compact compliance for operations, including compliance with Tribal Gaming Commission regulations.