Executive Housekeeper
About The Position
The Executive Housekeeper leads the Moxy Richmond Downtown’s housekeeping operation, including daily housekeeping and laundry activities. The role is responsible for building and coaching the team, maintaining clean and guest-ready rooms and shared spaces, managing schedules and departmental costs, and setting cleanliness standards. The Executive Housekeeper coordinates room readiness with the front desk, reports repair needs to maintenance, oversees lost and found, and promotes safe cleaning practices. This is a full-time position in downtown Richmond, Virginia, with a stated day shift and availability for weekends and holidays, as well as flexibility for evenings or other shifts when business needs require. The role pays $19.00–$20.00 per hour.
Requirements
- At least 2 years of hotel housekeeping experience, including 1 year in a housekeeping supervisor or management role.
- Positive attitude and willingness to help others succeed.
- Supportive leadership style and ability to give clear, constructive feedback.
- Strong attention to detail, organization, and time-management skills.
- Ability to balance guest needs, team priorities, and department goals.
- Comfort using hotel systems, tracking inventory, and communicating room status.
- Availability to work weekends and holidays, with flexibility for evenings or other shifts as business needs require.
- Ability to stand, walk, bend, kneel, and move between floors for long periods.
- Ability to lift, carry, push, and pull up to 30 pounds, including linens, supplies, and carts.
Nice To Haves
- High school diploma, GED, or equivalent experience is preferred.
Responsibilities
- Lead daily housekeeping and laundry operations to keep guest suites and shared spaces clean, comfortable, and welcoming.
- Hire, train, coach, and recognize associates while setting clear performance expectations.
- Inspect rooms and public areas, follow up on missed details, and maintain brand cleanliness standards.
- Create schedules based on occupancy, staffing needs, and labor goals.
- Manage linen, cleaning supplies, and equipment inventories while keeping costs on track.
- Coordinate room readiness with the front desk and report repair needs to maintenance.
- Oversee lost and found procedures and promote safe cleaning practices.
- Meet productivity and labor-cost goals through cost-control systems.
- Recognize and reward team members who go above and beyond for guests.
- Assist the team on busy days and lead by example.
Benefits
- Health, dental, and vision insurance
- Accident, short-term disability, and long-term disability coverage
- Critical illness insurance
- Hospital indemnity insurance
- Pre-paid legal
- 401(k) with company match
- Paid time off and paid holidays
- Pet insurance
- Discounts on tickets, rental cars, attractions, and footwear through Shamin Perks
- Employee discounts at branded hotels
- $200 referral bonus for each referred friend who is hired, subject to conditions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
