Executive Housekeeper

Hollywood Casino at Greektown•Detroit, MI

84d

About The Position

Effectively manages the daily operations of housekeeping services in the hotel to promote and maintain the utmost integrity and the highest caliber guest service to all guests/team members. Direct Housekeeping Supervisors and team members to ensure a high standard of cleanliness in all public areas and hotel guest rooms. Ensure offices, guest rooms, and other specified areas are kept in a clean and orderly condition. Tour facility checking all public areas, evaluating the performances of the housekeeping team member. Inspects facilities and recommends repairs and upgrades when needed. Counsel team members in a positive, constructive manner as necessary. Schedule the work force to ensure all areas and shifts are adequately covered. Initiate and direct heavy cleaning so that the highest level of productivity is maintained and completion schedules are met. Cross-train entire team for all shift-related duties and responsibilities. Develop and maintain a safety program for all housekeeping team members. Train all Housekeeping team members in OSHA standards and regulations and documentation. Order supplies, ensuring all par levels are maintained for the housekeeping team. Conduct meetings with Housekeeping Supervisors to discuss job functions, teamwork, team development, concerns and questions. Hire line team members for all positions. Develop, evaluate and recommend candidates for promotions. Complete team member evaluations as set forth in established Company policy. Other job-related duties as assigned.

Requirements

Ability to communicate clearly and effectively both orally and in writing.
Ability to logically and independently plan, organize, and complete work; initiative; well-developed inter-personal skills; ability to set and achieve high standards of performance.
Ability to make progress on multiple assignments under time constraints.
Excellent analytical, problem-solving, critical thinking and decision-making skills.
Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to staff and delegate job duties.
Ability to express ideas or make recommendations concerning job related issues.
Ability to learn specific job duties and complete work assignments.
Maintain knowledge of basic concepts and techniques.
Ability to perform the manipulation of numbers and basic math calculations.

Responsibilities

Manages the daily operations of housekeeping services.
Directs Housekeeping Supervisors and team members to ensure a high standard of cleanliness.
Ensures offices, guest rooms, and other specified areas are kept clean and orderly.
Tours facility checking public areas and evaluating team member performance.
Inspects facilities and recommends repairs and upgrades.
Counsels team members.
Schedules the workforce.
Initiates and directs heavy cleaning.
Cross-trains the team for all shift-related duties.
Develops and maintains a safety program for housekeeping team members.
Trains team members in OSHA standards and regulations.
Orders supplies and maintains par levels.
Conducts meetings with Housekeeping Supervisors.
Hires line team members.
Develops, evaluates, and recommends candidates for promotions.
Completes team member evaluations.