Executive Housekeeper
About The Position
The Executive Housekeeper leads the housekeeping operation at the Moxy Richmond Downtown, overseeing daily housekeeping and laundry operations and ensuring guest rooms, suites, and shared spaces are clean, comfortable, and welcoming. This leader hires, trains, coaches, and recognizes associates; establishes performance expectations; and maintains brand cleanliness standards through inspections and follow-up. The role also manages schedules, labor goals, supplies, linen, equipment, and department costs; coordinates room readiness with the front desk; reports repair needs to maintenance; oversees lost and found; and promotes safe cleaning practices. The Executive Housekeeper is expected to help the team during busy periods and contribute ideas and systems that support the hotel’s operation. This is a full-time, experienced hospitality position in Richmond, Virginia, with a stated pay range of $19.00–$20.00 per hour. Weekend and holiday availability is required, and flexibility for evenings or other shifts may be needed based on business needs. The employer describes reliable hours, a full benefits package, and opportunities for advancement within a company with more than 80 hotels.
Requirements
- At least 2 years of hotel housekeeping experience, including 1 year in a housekeeping supervisor or management role.
- Positive attitude and willingness to help others succeed.
- Supportive leadership style and ability to give clear, constructive feedback.
- Strong attention to detail, organization, and time-management skills.
- Ability to balance guest needs, team priorities, and department goals.
- Comfort using hotel systems, tracking inventory, and communicating room status.
- Availability to work weekends and holidays, with flexibility for evenings or other shifts as business needs require.
- Ability to stand, walk, bend, kneel, and move between floors for long periods.
- Ability to lift, carry, push, and pull up to 30 pounds, including linens, supplies, and carts.
Nice To Haves
- High school diploma, GED, or equivalent experience (preferred).
Responsibilities
- Lead daily housekeeping and laundry operations to keep guest suites and shared spaces clean, comfortable, and welcoming.
- Hire, train, coach, and recognize associates, and set clear performance expectations.
- Inspect rooms and public areas, follow up on missed details, and maintain brand cleanliness standards.
- Create schedules based on occupancy, staffing needs, and labor goals.
- Manage inventories of linen, cleaning supplies, and equipment while controlling costs.
- Coordinate room readiness with the front desk and report repair needs to maintenance.
- Oversee lost and found procedures and promote safe cleaning practices.
- Meet productivity and labor cost goals using cost-control systems.
- Recognize and reward team members who go above and beyond for guests.
- Assist the team during busy periods and lead by example.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Short- and long-term disability insurance
- Critical illness insurance
- Hospital indemnity insurance
- Pre-paid legal
- 401(k) with company match
- Paid time off
- Paid holidays
- Pet insurance
- Discounts on tickets, rental cars, attractions, and footwear through Shamin Perks
- Employee discounts at branded hotels
- $200 referral bonus for each referred friend who is hired, subject to conditions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
