Hotel Executive Housekeeper

McKibbon Hospitality • Jacksonville Beach, FL

5d

About The Position

The Executive Housekeeper is a member of the property leadership team and reports to the Assistant General Manager. Working closely with the Assistant General Manager and General Manager, this role leads the hotel housekeeping department and is responsible for achieving its business goals while upholding McKibbon’s Guiding Principles.

The role oversees cleanliness and maintenance standards for guest rooms, public areas, and hotel facilities. It supports the department’s performance in guest satisfaction, brand quality assurance, budgeting, and labor; leads and develops associates; and ensures compliance with company, brand, safety, and security standards. The Executive Housekeeper also coordinates with the front desk on room readiness, responds to guest requests, and reports maintenance needs in a timely manner.

Applicants must be at least 18 years old, legally authorized to work in the United States, and able to successfully complete any required background screening. McKibbon is an Equal Opportunity Employer.

Requirements

• Previous housekeeping experience in a hotel.
• Knowledge of local and state compliance laws.
• Ability to lead a team in consistently delivering exceptional guest service.
• Excellent communication and problem-solving skills.
• Ability to ensure hotel policies and brand standards are followed.
• Attention to detail and high standards of cleanliness.
• Ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• High level of professionalism, trust, and responsibility.
• Exceptional attention to detail, with accuracy and timeliness in communications and documentation.
• Ability to excel in high-pressure, fast-paced environments.
• Ability to lift up to 50 pounds and maneuver housekeeping carts.
• Ability to take stairs as needed to complete required tasks.
• Strong listening skills and ability to comprehend and address concerns raised by workers, clients, and guests.
• Attentive, friendly, helpful, and courteous manner with clients, guests, and associates.
• At least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening.

Nice To Haves

• Three or more years of experience in a hotel manager or supervisor position (highly desired).
• Experience working with major brands such as Marriott, Hilton, or Hyatt (highly desired).

Responsibilities

• Oversee the housekeeping department and ensure guest rooms, public areas, and hotel facilities are clean, well-maintained, and meet quality standards.
• Assist with the overall performance of the housekeeping department, including guest satisfaction, brand quality assurance, budget, and labor.
• Ensure cleaning supplies are company-approved and equipment is maintained and available as needed.
• Lead, manage, and motivate associates to deliver high-level service and guest satisfaction and support associate retention.
• Train housekeeping associates on brand and company standards to maximize revenue and maintain superior service.
• Maintain compliance and stay current on brand and company initiatives.
• Build positive relationships with associates to support associate satisfaction.
• Monitor and maintain safety and security standards.
• Support the guest experience and guest satisfaction.
• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas.
• Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests.
• Report room repairs and other maintenance issues in a timely manner using the tools provided.
• Embody McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability coverage.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives, which vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.
• Applicable state-specific holiday, vacation, or benefit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed