Executive Housekeeper | Hotel Vance
About The Position
The Executive Housekeeper manages the day-to-day operations of the housekeeping department at Hotel Vance, ensuring that housekeeping activities and services meet or exceed established standards and goals. The role oversees departmental policies and procedures, including key control and lost and found; conducts daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas; and advises guests, clients, and team members on housekeeping matters. The Executive Housekeeper manages the departmental budget, monitoring revenue, expenses, and labor costs, and maintains appropriate equipment and supply inventory levels. The role ensures equipment is properly maintained and used as intended, reports unsafe conditions, maintains safety standards, trains staff on safety procedures, and participates in the safety committee. The position may also participate in the property’s Manager on Duty program as needed. This position leads the housekeeping team by selecting, supervising, training, developing, scheduling, disciplining, and counseling staff. It provides timely formal performance assessments, demonstrates leadership that empowers employees, and conducts training on job standards and responsibilities as needed. The salary range is $75,000 to $85,000, depending on experience. Perk eligibility depends on job status.
Requirements
- At least 3 years of experience in a housekeeping management role at an inn, hotel, resort, or equivalent.
- Working knowledge of applicable laws, codes, and regulations.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals, and present information and respond to questions.
- Ability to perform arithmetic with whole numbers, fractions, and decimals, and calculate rates, ratios, discounts, interest, commissions, proportions, and percentages, as well as interpret bar graphs.
- Ability to create a team environment within and across departments.
- Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
- Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
- Strong financial management skills, including budget management, expense control, forecasting, and analysis of financial statements.
- Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.
Responsibilities
- Manage the day-to-day operations of the housekeeping department.
- Follow applicable policies and procedures, including key control and lost and found.
- Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
- Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
- Manage the departmental budget and monitor revenue, expenses, and labor costs.
- Report unsafe conditions immediately and ensure equipment is maintained, functioning, and used only as intended.
- Establish and maintain department equipment and supply inventory levels appropriate to property requirements.
- Advise guests, clients, and team members on housekeeping matters.
- Participate in the property’s Manager on Duty program as needed.
- Select, supervise, train, develop, schedule, discipline, and counsel staff.
- Provide timely formal assessments of individual team members in accordance with performance review policies and procedures.
- Maintain safety standards, train staff on safety procedures, and actively participate in the safety committee.
- Conduct training on job standards and areas of responsibility as needed.
Benefits
- Cellphone allowance
- Incentive eligible
- Commuter/parking allowance
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounted lodging, dining, spa, golf, and retail
- Employee Assistance Program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, and theme parks and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
