Executive Housekeeper (Exempt)

O'Reilly Hospitality Management LLC • Jonesboro, AR

20d • Onsite

About The Position

The Executive Housekeeper leads the hotel’s housekeeping team and oversees staffing, service standards, budgets, room quality, cleanliness, and reporting. The role works with the General Manager on the department’s annual budget, maintains cost controls, schedules employees according to labor standards and forecasted occupancy, and ensures guest needs are met or exceeded in accordance with company and brand policies.

The position requires a flexible schedule that may include nights, weekends, and holidays. It involves significant walking and standing, exerting force to move objects, and a range of physical activities. The role also requires visual acuity to assess the accuracy, neatness, and thoroughness of work and to make general observations of facilities.

Requirements

• Strong leadership, management, organizational, and communication skills, with the ability to identify and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results, multitask effectively, and prioritize.
• Proficiency in Microsoft Word, Excel, and other computer skills.
• High school education or GED required.
• Minimum of one year in a housekeeping role.
• Ability to exert 50 to 100 pounds of force occasionally, 25 to 50 pounds frequently, and 10 to 20 pounds constantly to move objects.
• Ability to perform physical activities including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, pinching with fingers, typing, grasping, feeling, talking, hearing, and repetitive motions.
• Visual acuity to assess the accuracy, neatness, and thoroughness of assigned work or make general observations of facilities or structures.
• Ability to work a schedule that may include nights, weekends, and holidays.

Nice To Haves

• Two years as an assistant executive housekeeper.
• Two years of housekeeping experience in a commercial environment in a supervisory capacity.
• Hotel experience.
• An Associate or Bachelor’s degree.

Responsibilities

• Lead, train, and mentor staff, including hiring, recruiting, motivating, coaching, conducting performance evaluations, and administering progressive discipline.
• Assist the General Manager in developing the department’s annual budget and monitor performance against the plan.
• Establish and maintain cost control systems for staffing, inventory, and supplies.
• Enforce OHM and brand policies and procedures and ensure guest needs are met or exceeded through world-class guest service.
• Schedule staff based on labor standards and forecasted occupancy.
• Maintain room quality according to hotel objectives.
• Monitor and maintain cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
• Compile and report accurate guest room status to the front office.
• Enforce procedures for the acceptance, security, and return of guest lost-and-found items.
• Support team member recognition and engagement programs.
• Report to work on time and in uniform and comply with company policies.
• Embrace the company’s O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Perform other duties and responsibilities as required or requested by management.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay beginning on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED