Executive Housekeeper

Hilton Grand Vacations • Daytona Beach Shores, FL

7d

About The Position

The Executive Housekeeper manages the housekeeping department and its team members to provide efficient, productive operations and high-quality cleaning services for guests and owners. The role oversees housekeeping standards, guest service, laundry and floor-care operations, inventory, equipment and supplies, staff hiring and supervision, training, scheduling, administrative records, safety, purchasing controls, and departmental financial planning. The position also handles housekeeping duties as needed, adapts to schedule changes and shift coverage, and performs other related duties as assigned.

Requirements

• 3–5 years of related experience.
• At least 2 years of supervisory experience.
• Good understanding and use of computers and programs, including MS Office, Teams, and OneDrive.
• Credentials in health and safety training, such as OSHA and Blood Borne Pathogen training.

Nice To Haves

• Familiarity with TSW and AS400.
• Experience with ADP Workforce Manager for staff scheduling.

Responsibilities

• Manage and coordinate housekeeping team members and work assignments to ensure efficient operations and excellent cleaning services for guests and owners.
• Inspect units and common areas routinely for compliance with departmental standards.
• Perform duties of other housekeeping positions when needed.
• Monitor and resolve guest requests and complaints, coordinating with other departments and responding professionally and promptly.
• Maintain accurate inventories of linens and supplies and ensure laundry operations meet productivity standards.
• Ensure carpet and floor maintenance programs comply with standards.
• Keep departmental assets, equipment, supplies, and storage areas properly locked and secured.
• Hire, supervise, counsel, and train staff; maintain payroll timekeeping records, staff schedules, vacation-hour records, and other documentation.
• Investigate accidents, initiate accident reports, and recommend corrective action.
• Ensure departmental staff work safely and in accordance with OSHA regulations and applicable departmental safety standards, including blood-borne pathogen standards.
• Follow corporate purchasing policies and controls, including requirements for contractor bids, budgets, and schedules; conduct departmental meetings.
• Lead, direct, motivate, inspire, and hold team members accountable for departmental, company, and individual goals.
• Ensure proper use of cleaners, chemicals, and equipment and adherence to grooming standards and departmental policies and procedures.
• Multitask and prioritize duties to meet deadlines and demands; adjust to schedule changes and provide shift coverage on short notice as business needs require.
• Manage departmental financials, checkbooks, inventory, forecasting, and budgeting.
• Complete assigned company training and compliance courses and follow company standards, policies, and procedures.
• Perform other related duties as assigned, including duties normally assigned to another department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed