Executive Housekeeper

Best Western Inntowner•Madison, WI

20d

About The Position

The Executive Housekeeper oversees the hotel's housekeeping and laundry functions, supervises housekeeping and laundry staff, and ensures cleanliness standards and proper cleaning procedures are maintained. The role is responsible for guest satisfaction with the cleanliness and condition of guest rooms, as well as the cleanliness of public areas and the operation of the laundry department. The position is full time, with mostly daytime hours as needed for room inspections and department administration. The schedule varies according to hotel occupancy and housekeeping inspectors' schedules. Weekend work is required, and holiday work will be necessary. The role may require additional hours to cover staffing shortages and may involve cleaning guest rooms or public areas and assisting with laundry. The Executive Housekeeper manages staffing, schedules, training, performance reviews, department expenses, supplies, equipment, safety practices, and operational procedures. The position requires a minimum of three years of successful experience as a hotel Assistant Executive Housekeeper or room inspector and at least one year of experience as an Executive Housekeeper.

Requirements

At least three years of successful experience as a hotel Assistant Executive Housekeeper or room inspector.
At least one year of experience as an Executive Housekeeper.
Excellent communication and interpersonal skills.
Ability to learn, understand, and use applicable Housekeeping functions in the hotel's property management computer system.
Fluency in English.
Professional, neat, clean appearance and good personal hygiene.
Knowledge of cleaning chemicals and compounds, including safe use and storage.
Knowledge of proper handling and disposal of Blood Borne Pathogens and SHARPS.
Excellent customer service skills.
Strong leadership ability.
Good management skills.
Organization and attention to detail.
Ability to walk and stand for 80% of the shift and repeatedly walk up and down hotel stairs.
Ability to bend, stoop, climb, stand, walk, reach, grasp, carry, push, lift, and kneel.
Ability to lift 50 pounds.
Availability for weekend work and holiday work.
Ability to work additional hours if needed to cover staffing shortages.

Nice To Haves

Knowledge of Spanish.
Educational training in hotel management.

Responsibilities

Inspect each guest room after service to verify cleanliness and that proper amenities are in place.
Respond promptly to guest questions and concerns directed to the Housekeeping department.
Report room-status discrepancies to the Front Desk.
Submit maintenance requests and follow up to ensure deficiencies are corrected.
Conduct monthly linen inventories and account for discarded and stained linen.
Oversee continuous cleaning of hotel public areas.
Follow and enforce procedures for secure storage, disbursement, and disposal; maintain an accurate lost-and-found log and enforce the lost-and-found policy.
Monitor supply usage and pilferage and submit purchase orders for supplies.
Maintain hotel and guest security.
Work cooperatively with other departments.
Secure, store, and issue housekeeping equipment and supplies.
Recommend procedures to improve the efficiency of Housekeeping department administration.
Schedule Housekeeping and Laundry associates according to business demands and ensure coverage of all positions.
Supervise Laundry and Housekeeping associates.
Create, review, and update training manuals for Housekeeping and Laundry positions.
Plan and distribute daily work assignments for Room Attendants, Housepersons, and Laundry Associates.
Monitor associates' time punches.
Monitor and control housekeeping and laundry expenses, including labor costs, according to revenue and budget.
Maintain acceptable quarterly Best Western Inspection scores.
Instruct Room Attendants to correct guestroom-cleaning or amenity-placement deficiencies.
Ensure safety practices and procedures are followed, correct unsafe practices, and train associates on safety procedures.
Discipline and counsel housekeeping and laundry associates as needed.
Clean guest rooms and public areas when required due to labor shortages and assist in laundry when needed.
Interview candidates for housekeeping and laundry positions and make hiring recommendations.
Prepare and deliver 90-day and annual performance reviews for housekeeping and laundry associates.
Foster a positive work environment conducive to open communication.
Develop, coordinate, monitor, and conduct training for new housekeeping and laundry associates.
Oversee laundry operations to ensure linen requirements for guest rooms and Food & Beverage are met.
Attend scheduled management meetings and plan and facilitate housekeeping and laundry department meetings as needed.
Enforce housekeeping and laundry uniform and departmental key policies.
Plan and schedule special cleaning projects.
Perform other duties as assigned.