Executive Housekeeper - Hourly - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Atlanta, GA

2d•Onsite

About The Position

The Executive Housekeeper oversees the hotel’s housekeeping department and ensures a clean and safe environment for guests. The role leads, trains, and supervises the housekeeping team, ensuring staff follow safety and sanitation standards for guest rooms and public spaces. It also oversees the department’s budget and supplies and contributes to guest satisfaction. The position involves managing staff and housekeeping operations in accordance with hotel and brand standards. Because the hotel operates 24 hours a day, seven days a week, operational demands may require variation in shift days, start times, and weekly hours.

Requirements

High school diploma or equivalent.
Hotel Housekeeping Manager experience.
Effective listening skills and the ability to understand and clarify concerns raised by coworkers and guests.
Commitment to providing unparalleled customer service.
Excellent communication and interpersonal skills.
Flexibility to manage multiple tasks.
Ability to work effectively under pressure and with distractions.
Patience when interacting with associates and customers.
Ability to work flexible and sometimes long hours.
Regular ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
Occasional ability to climb or balance and stoop, kneel, or crouch.
Regularly lift and/or move up to 40 pounds; occasionally lift up to 60 pounds; and reach from 6 to 72 inches.
Close vision, color perception, and depth perception.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring performance meets established brand or hotel standards and DHM core values.
Monitor staff performance and ensure efficient operations and compliance with policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer questions about hotel policies and services and resolve guest complaints and concerns.
Prepare schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork for departmental functions.
Communicate guest service scores and support improvements in guest satisfaction.
Comply with internal audit standards for key control and risk management, including lost and found, key control, and guest room safety.
Maintain departmental expenses within the budget set by the General Manager.
Ensure compliance with brand standards.
Follow sustainability guidelines and practices related to hotel brand standards.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.