Executive Housekeeper

Perspective Hospitality • Mcallen, TX

32d • Onsite

About The Position

Responsible for maintaining the cleanliness and appearance of the guest accommodations and public areas and ensure that all Team Members performing housekeeping functions carry out their assignments in accordance with established standards. Additionally, this position will be responsible for all housekeeping issues, supplies, linen, equipment, housekeeping work orders for Engineering and any other duties as assigned or required.

Requirements

• Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Exceptional supervisory skills to manage entire housekeeping operation.
• Ability to deal effectively with team members, customers, vendors, and contractors.
• Ability to coordinate and cooperate with other departments regarding housekeeping service activities.
• Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
• Ability to access and accurately input information using a moderately complex computer system for room inventory control.
• Occasionally lift and carry boxes, and equipment weighing up to 40 pounds.
• Read and write basic English in order to complete necessary paperwork.
• Stand and exert well-paced mobility for periods of up to four hours in length.
• Requires sitting, bending, stooping, climbing, keeling, reaching, and visual acuity.
• Physically accomplish all housekeeping functions enabling one to "pitch-in" as needed.
• Prior experience as a Room Attendant.

Nice To Haves

• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Speak and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures.
• Possibly be exposed to second hand smoke.

Responsibilities

• Ensuring complete guest satisfaction.
• Investigating guest complaints.
• Assignment and supervision of all housekeeping Team Members.
• Ensuring proper established standards and procedures for housekeeping staff as to brand and company standards.
• Inspecting and evaluating physical condition of guestroom and public area product.
• Inventories of guest supplies and amenities including equipment on a monthly basis.
• Training all housekeeping and laundry staff according to expectations and standards.
• Supervision and operation of linen, supply and storage rooms.
• Enforcing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Documenting needs of the department to furnish management with budget requests.
• Managing, monitoring and adjusting in order to comply with energy conservation program management.
• Key control.
• Ensuring that Team Members are satisfied in current position and that we are focused on their development.
• Assisting in monitoring and controlling the operating budget.
• Ensuring proper maintenance regarding building, furniture, fixture, and equipment.
• Evaluating condition of furniture, fixtures, decor and make recommendations and assist in the coordination of rehab projects.
• Ensuring that Quality Standards and Service are maintained as to Property, Product and People.
• Assisting in the updating of all safety procedures.
• Ensuring that all cleaning agents are properly mixed and used according to instructions and safety guidelines.
• Compliance with fire and safety issues.
• Assisting in planning and conducting housekeeping staff meetings and attend various other related meetings throughout hotel.
• Providing assistance and instruction to employees and makes routine hiring decisions.
• Communicating daily with other management, and department heads and employees to ensure proper operating procedures comply.
• Working all shifts.
• Maintenance and control of "lost and found".
• Assisting in the development of annual budgets and periodic forecasts for the hotel.
• Ensuring Security for the hotel's customers, employees, and property assets.
• Adhering to established policies and procedures.
• Ensuring all cultural expectations are implemented and regularly practiced throughout the Housekeeping Department.
• Assisting in cleaning rooms, public areas, inspections and performing laundry functions as workloads may require.
• Assisting in training all housekeeping Team Members as Room Attendants, House Persons, Room Inspectors, Laundry Attendants, and Housekeeping Supervisors.
• Inspect rooms.
• Clean rooms when needed.
• Performing "other duties" as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed