Full - Time Executive Housekeeper

Pathfinder Hospitality•Austin, TX

About The Position

Pathfinder Hospitality is seeking an Executive Housekeeper to lead hotel housekeeping operations and deliver its Platinum Service standards. The role is suited to a detail-oriented leader who can develop a team, uphold high cleanliness and guest-service standards, and help create memorable experiences for guests and employees. The company values potential and offers training to candidates who have the right attitude and desire to excel. The Executive Housekeeper leads the housekeeping team, oversees the cleanliness and readiness of guest rooms and public areas, manages labor and supply resources, and coordinates with other hotel departments. As a department head and visible representative of Pathfinder, this person models the company’s culture and service values for employees, guests, and colleagues.

Requirements

Demonstrated leadership experience, including leading teams, coaching people, and creating accountability.
Strong communication and cross-functional collaboration skills.
Understanding of cleaning standards, hygiene regulations, and guest-service expectations, or the ability and drive to learn them quickly.
Comfort with technology and operational systems, including scheduling tools, inventory tracking, and property management platforms.
Strong attention to detail and ability to uphold high standards.

Nice To Haves

Bilingual ability in English and Spanish is preferred.

Responsibilities

Recruit, train, schedule, and coach housekeeping staff, developing a culture of pride, accountability, and growth.
Set and enforce Platinum Service standards across guest rooms and public areas using consistent inspections and accountability systems.
Drive the property's cleanliness scores and guest satisfaction ratings.
Manage labor, supply, and linen budgets and proactively forecast operational needs.
Coordinate with Front Desk and Maintenance to support room readiness, VIP preparation, and prompt responses to guest needs.
Maintain rooms in QA-ready condition and stay current on brand requirements, health and safety regulations, and internal SOPs.
Represent Pathfinder’s sales and service culture to the team, guests, and colleagues, and ensure team members do the same.