Executive Housekeeper at Pacific Point

Peregrine Hospitality•Pismo Beach, CA

61d•$80,000 - $85,000•Onsite

About The Position

The Executive Housekeeper at Pacific Point resort on the Central Coast is responsible for managing the daily operations of the Housekeeping and Laundry departments. This role involves budgeting, forecasting, financial planning, and managing the selection, training, and development of employees to ensure maximum employee satisfaction, productivity, and guest satisfaction. The Executive Housekeeper will conduct regular inspections to ensure adherence to cleanliness and maintenance standards, manage operating expenses, and coordinate department activities with other departments. This position also oversees the ordering of supplies, scheduling of deep cleaning projects, monitoring room status, and maintaining lost and found programs, while promoting hotel rules and ensuring guest safety and satisfaction.

Requirements

Minimum 2 years’ experience in a Housekeeping leadership role.
Bi-lingual in Spanish and English to effectively communicate.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Establish goals and objectives for the department.
Well organized, focused, and complete all work assigned.
Work cohesively with co-workers and all departments as part of a team.
Build morale and promote positive employee engagement.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally with guests, management, and co-workers.
Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Understand the mission, vision, and goals of the hotel.

Responsibilities

Manage the daily operations of the Housekeeping, and Laundry departments.
Responsible for budgeting, forecasting, and financial planning of the departments.
Manage the selection, training and development of employees with a focus on maximum employee satisfaction, productivity and guest satisfaction.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Manage operating expenses to maximize costs while providing excellent guest services.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
Responsible for monitoring consumption and ordering replacement of guests and cleaning supplies.
Schedules the cleaning of the projects and deep cleaning, including room carpets, upholstery, draperies, and window cleaning.
Schedules the cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.
Monitor and control accurate lost and found program.
Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
Monitor quality and cleanliness standards and meets the expectations of the guests on a daily basis.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
Supports public area cleanliness.
Supports laundry services.
Provides services that are above and beyond for customer satisfaction and retention.
Select talented, qualified, and service-oriented individuals to embody the core values of the hotel’s culture.
Supervise and manage employees in support of the day-to-day operations.
Schedule associates for housekeeping operations and manage payroll and productivity.
Ensures associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
Serves as a role model to demonstrate appropriate behaviors.
Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
Ensure all associates are safety conscious and trained in safe work practices.
Facilitate new hire training.
Facilitate departmental training and continually monitor, evaluate, and revise training content to reflect changes in the process and to address the needs identified by associates.
Ensure associates exceed service and cleanliness standards.
Fosters open channels of communication between all employees.
Participates in the performance appraisal system process, giving feedback when needed.
Encourages and builds mutual trust, respect, and cooperation among associates.
Follow all additional duties as assigned by management.