Executive Housekeeper - Resort Operations

MasterCorp•Fort Lauderdale, FL

About The Position

The Executive Housekeeper leads, motivates, holds accountable, and develops MasterCorp personnel at an assigned site. The role is responsible for ensuring the site consistently meets quality, timeliness, and budget objectives, and for building professional, effective relationships with resort management, vendors, service providers, and MasterCorp teams. The Executive Housekeeper upholds the company’s mission and values and acts in the best interests of the company, its employees, and customers. The role oversees site operations, staffing, training, performance management, quality assurance, safety, transportation, inventory, and communication. It works with business partners and internal teams to meet KPIs, maintain staffing and retention strategies, and provide a welcoming culture of engagement and inclusion. The position requires effective communication, analytical and problem-solving skills, attention to detail, and the ability to work irregular hours. Travel is rare, averaging 5% quarterly. A valid driver’s license is required for certain locations. The duties listed are not exhaustive; additional tasks may be assigned by MasterCorp Management.

Requirements

Associate’s degree in a field directly related to the position, or an equivalent combination of education and experience.
At least two years of progressive management responsibility.
Outstanding analytical ability and attention to detail and accuracy.
Superior problem-solving and reasoning skills.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
Ability to work irregular hours.
Ability to perform the physical requirements of the position, including frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, and occasional ascending and descending.
A valid driver’s license is required for certain locations.

Nice To Haves

Bilingual Spanish language skills.
Continually building knowledge and skills; being approachable and consistently following up; a passion for cleanliness; and being proactive and self-managing.

Responsibilities

Take ownership of successful operations at the assigned property and work with business partners to achieve KPIs and performance goals.
Walk the site daily to verify contractual obligations, company policies, standards, and processes are followed.
Monitor quality, timeliness, and budget KPIs; hold the team accountable and develop action plans when targets are not met.
Maintain inventory of tools and chemicals, keep equipment in good operating condition, and rotate equipment according to replacement plans.
Provide routine updates to leadership according to established frequency and information expectations.
Champion organizational changes to achieve short- and long-term objectives.
Partner with Talent Acquisition to maintain an active recruiting strategy and appropriate staffing levels.
Partner with Learning and Development and Field HR to implement onboarding, training, retention, and recognition strategies.
Interview, select, onboard, and oversee training of site personnel.
Evaluate, coach, develop, and discipline Assistant Executive Housekeepers and other personnel as needed; prepare annual performance reviews.
Promote engagement and inclusion, respond to associate concerns, and provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Enforce company policies and procedures, including MasterTalks, STS, grooming and uniform standards, onboarding and orientation, and “7-steps to clean” training.
Coordinate monthly and quarterly team meetings, including Housekeeper Councils and all-hands meetings.
Conduct monthly quality assurance audits, identify deficiencies, and implement improvements.
Maintain a safe working environment through safety committee meetings, training, and safe work practices.
Ensure an effective site transportation strategy, efficient use of vehicles and drivers, adherence to vehicle safety protocols, and maintenance of other assets.
Communicate company objectives to the management team through organized, scheduled site manager meetings.
Build professional relationships and maintain frequent communication with resort management and key resort staff.
Promote a customer-first culture and professional conduct with MasterCorp clients, client owners, and guests.
Conduct business ethically and transparently and comply with Resort Operations 15 Non-negotiables.
Ensure MasterMind Mobile is used for room-status updates by all Housekeepers and Supervisors.
Respond quickly to changing priorities and perform other duties as assigned.